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Form of workJob Description
As the Help Desk Manager with a nationwide communications firm, you will play a pivotal role in overseeing and enhancing our technical support operations while actively contributing to the integration of state-of-the-art technologies within our IT infrastructure. You will lead a team of dedicated support professionals, ensuring the seamless functioning of Windows desktop environments to optimize efficiency, troubleshoot issues, and deliver exceptional user experiences.
Key Responsibilities:
Team Leadership:
- Provide effective leadership to the Help Desk team, fostering a collaborative and customer-centric culture.
- Set performance goals, conduct regular performance reviews, and facilitate professional development opportunities for team members.
Windows Desktop Support:
- Oversee the day-to-day support operations for Windows desktop systems.
- Troubleshoot and resolve technical issues related to hardware, software, and networking in a timely manner.
Technology Integration:
- Identify opportunities for integrating A.I. solutions within user support infrastructure to enhance business processes.
- Collaborate with cross-functional teams to implement and optimize tools for issue resolution, automation, and proactive system monitoring.
Continuous Improvement:
- Stay abreast of industry trends and advancements in support.
- Propose and implement continuous improvement initiatives to enhance Help Desk efficiency and user satisfaction.
Documentation and Training:
- Develop and maintain comprehensive documentation for standard operating procedures and troubleshooting guides.
- Provide training sessions to Help Desk staff on best practices.
Qualifications:
- At least 4 years of professional experience as a Help Desk or End-User Support Manager or similar role.
- Strong proficiency in Windows desktop systems and troubleshooting methodologies.
- Experience in mentoring and managing Help Desk professionals
- A strong interest in integrating A.I. and latest technology solutions to provide world-class end-user experience.
- Excellent leadership and communication skills.
- Ability to collaborate effectively with cross-functional teams.
If you are a proactive and forward-thinking professional with a passion for enhancing user support experiences and leveraging latest technology. we invite you to join our dynamic team. Apply now and be part of our exciting journey towards technological excellence!
