Help Desk Level 2

Cavender Auto Group is seeking IT Help Desk techs Level 2

About Us:

Cavender Auto Group has been selling cars and trucks in South Texas for over 80 years. With 8 dealerships and 10 locations we are currently expanding and seeking IT Help Desk associates of all levels. If you have a passion for technology, excellent communication skills, and a strong desire to help end-users resolve their IT issues, we want to hear from you!

Responsibilities:

First Point of Contact:

Act as the initial point of contact for all IT-related issues via phone, email, or ticketing system.

Provide excellent customer service and establish a positive rapport with end-users.

Problem Identification and Resolution:

Diagnose and troubleshoot hardware, software, and network issues.

Escalate complex issues to Level 2 support or appropriate teams.

Ticket Management:

Create, track, and manage support tickets in a timely and accurate manner.

Prioritize and categorize issues based on severity and impact.

User Assistance:

Assist end-users with account management, password resets, and access-related queries.

Provide guidance on software applications and basic technical tasks.

Documentation:

Document troubleshooting steps and resolutions for recurring issues.

Contribute to the knowledge base for Level 1 support.

Rotating Saturdays and On-Call:

Participate in a rotating schedule, including Saturdays, to ensure IT support coverage.

Be available for on-call duties to address urgent issues outside regular business hours.

Collaboration:

Collaborate with cross-functional teams to ensure timely issue resolution.

Provide feedback to improve processes and enhance end-user experience.

Qualifications:

Education:

High school diploma or equivalent required.

Relevant certifications (CompTIA A+, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator, etc.) are a plus.

Technical Skills:

Proficient in troubleshooting Windows and Office Suite applications.

Basic understanding of network protocols and configurations.

Familiarity with remote desktop support tools.

Communication Skills:

Excellent verbal and written communication skills.

Ability to convey technical information in a clear and concise manner.

Customer Focus:

Cavender Auto Group is an equal opportunity employer

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Compensation package:

• Holiday pay
• Hourly pay
• Weekly pay

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• Help Desk: 3 years (Preferred)

Ability to Relocate:

• Rockwall, TX 75087: Relocate before starting work (Required)

Work Location: In person