Help Desk It Technician

Job Title
HELP DESK IT TECHNICIAN
Education
Associate Degree
Location
HUNTSVILLE, AL - , 35806 US (Primary)
Career Level
Entry Level
Category
Information Technology/Cyber Security
Salary Grade
Job Type
Full-time
Job Description
Overview:
Quantum Research International, Inc. (Quantum) provides our national defense and federal civilian and industry customers with services and products in the following main areas: 1) Cybersecurity and Information Operations; 2) Space Operations and Control; 3) Aviation Systems; 4) Ground, Air and Missile Defense, and Fires Support Systems; 5) Intelligence Programs Support; 6) Experimentation and Test; 7) Program Management; and (8) Audio/Visual Technology Applications. Quantum's Corporate Office is located in Huntsville, AL, but Quantum actively hires for positions nationwide and internationally. We pride ourselves on providing high quality support to the U.S. Government and our Nation's Warfighters. In addition to our corporate office, we have physical locations in Aberdeen, MD; Colorado Springs, CO; Crestview FL; Orlando, FL and Tupelo, MS
Mission:
Quantum is seeking a DesksideSupport/IT Help Desk Technician to support their Corporate Business Office in Huntsville, AL .
Responsibilities:
Responsible for providing technical assistance and support related to computer desktop, lap-tops, computer systems, hardware, or software. Responds to queries, runs diagnostic programs, troubleshoots/ isolates and problems, and determines,repairs and/or implements solution. Supports all locations within Huntsville, AL offices as needed with primary support/duty at Quantum Corporate Business Office.

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Interacts and responds to queries either in person or over the phone.
• Train computer users/employees as needed
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Comfortable asking questions to determine nature of problem.
• Assist with walking customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Re-image computers and run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems such as VOIP.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Other duties as assigned to the department

Requirements:

• 2 plus years of experience with Desktop/Help Desk or IT Technician support, Associates Degree desired in IT related field, but years of experience may be accepted in lieu of degree. Certifications preferred
• Experience in the following areas are a plus: Windows OS VMware Active Directory /DHCP/DNS File and printer server configurations Enterprise antimalware/antivirus solutions TCPIP knowledge WSUS Microsoft Exchange PC maintenance
• Applicable Certifications include any of the following: A+, Security+, Net+, MCSA/MCSE
• Must be able to assist users with mobile devices to include Andriod and iPhone (Apple iOS ).
• Strong deskside support skills/customer service with ability to work with all levels of staff
• Selected applicants will be subject to a government security clearance and must be able to maintain
• Certifications a plus!

Equal Opportunity Employer/Affirmative Action Employer M/F/D/V:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
# of Hires Needed
1