Help Desk Intern, Colorado

About AGC BiologicsAGC Biologics is a leading global biopharmaceutical Contract Development and Manufacturing Organization (CDMO) with a strong commitment to delivering the highest standard of service as we work side-by-side with our clients and partners, every step of the way. We provide world-class development and manufacture of mammalian and microbial-based therapeutic proteins, plasmid DNA (pDNA), messenger RNA (mRNA), viral vectors, and genetically engineered cells. Our global network spans the U.S., Europe, and Asia, with cGMP-compliant facilities in Seattle, Washington; Boulder and Longmont, Colorado; Copenhagen, Denmark; Heidelberg, Germany; Milan, Italy; and Chiba, Japan. We currently employ more than 2,500 employees worldwide. Our commitment to continuous innovation fosters the technical creativity to solve our clients' most complex challenges, including specialization in fast-track projects and rare diseases. AGC Biologics is the partner of choice. To learn more, visit www.agcbio.com .
SUMMARY:
The Help Desk Intern provides day-to-day internal customer support.
PRINCIPAL RESPONSIBILITIES:

• Internal customer support
• Assist the Help Desk in the maintenance and deployment of user devices and associated software e.g. laptops, desktops and mobile devices
• Assist in troubleshoot problems with the operation, performance and / or functionality of desktop application software, data center hardware, and/or network environments
• Assist in the day-to-day operational support of the infrastructure and Microsoft based environments
• Assist in the timely response to hardware incidents as needed
• Participate in other IT projects and/or tasks as needed
• May assist in the operational support for existing network, server, and storage equipment

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to manage small to medium projects
• General proficiencies in Microsoft technology stack including O365 and Skype for Business
• General desktop/laptop hardware and software competencies
• Ability to be a positive change agent and juggle competing priorities
• Ability to adapt to changing business needs and assignments, as required
• Strong problem solving skills
• Excellent written and verbal English communications skills
• Excellent organizational and interpersonal skills
• Ability to work hours necessary to support production and /or maintenance activities
• Ability to lift up to 40 lbs. with assistance
• Ability to work in confined spaces and near operating equipment.
• Ability to work in loud noise environments

EDUCATION/EXPERIENCE:

• HS Diploma require
• Attendance at a four-year college or university pursuing a degree in Computer Science, Business Systems or other related field(s) preferred
• Equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities

AGC Biologics offers a highly competitive compensation package and a friendly, collaborative culture that values personal initiative and professional achievement. EOE
COMPENSATION RANGE:
$21,00 - $25,00 per hour
Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.
Benefits available to Team Members include subsidized insurance for the Team Member and designated dependents (medical, vision, dental, life and disability), eligibility to participate in the AGC Biologics 401(k) plan (including a generous matching contribution from the company and immediate vesting), vacation, sick time, and parental leave.
Team Members are also eligible to receive a discretionary annual bonus commensurate to the level of the role. The payout is based on both the company's performance and the Team Member's performance.
AGC Biologics offers a highly competitive compensation package and a friendly, collaborative culture that values personal initiative and professional achievement. AGC Biologics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.