Help Desk Coordinator

We are seeking a shrewd and detail-oriented Help Desk Coordinator to join our team! You will manage the service desk and make sure tickets are responded to and clients are kept in the loop about ongoing progress. This position will require someone who can work independently and work with other team members to make sure tickets, tasks, and schedules are kept on track. in addition to resolving computer-related issues for the clients. This is a part-time position but will have the opportunity for full-time later this year. the schedule will be 4 - 5 days 8 am to 1 pm MST. with Monday and Tuesday being Mandatory work days. 

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in-person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions
• Manage the service desk and make sure tickets are handled in a timely fashion 
• Create KPI, reports and other metrics to make sure reports show value to management 
• Must have a can-do attitude, team player and be willing to provide great customer service. 
• must understand this is just as much a technical role as it is a customer service one. 

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor