Help Desk Coordinator 1

Full-time professional work experience as a break/fix desktop support representative. Must be able to work on site 100%
This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process. Identify and escalate situations requiring urgent attention and notify primary Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource. The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.
This position is not purely phone support and will be 100% on site 
Required / Desired Skills Skill Required / Desired Amount of Experience
Current professional experience supporting and trouble shooting Windows 10- Required 2 Years
Current experience troubleshooting pc hardware issues Required- 2 Years
Current experience performing software installation and troubleshooting --Required 2 Years
Recent support of the most recent Microsoft Office Suite Required 2 Years
Experience imaging computers and physically setting up computers/monitors Required 2 Years
Current experience using remote assistance tools such as Quick Assist or GoToAssit Desired 2 Years
Possesses user friendly customer service skills Required 2 Years
Experience with Absolute Computrace Nice to have  1 Years
Experience with hard drive encryption tools such as Bitlocker Nice to have 1 Years
Location- Trenton, NJ
Duration- 12 months
 
Thanks
 
Ray Santos
 
Sunrise Systems Inc
105 Fieldcrest Drive Suite 504 Edison, NJ 08837
(732) 395-4426
 
You can also find me here!!! 
 
https://www.linkedin.com/in/rsantos4424