Help Desk Contractor

The IT contractor 1099 will be the 1st point of contact for employees seeking support and issue resolution.

Responsibilities

• Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications
• Accurately record, update and document requests using the IT service desk system
• Install and configure new IT equipment
• Resolve incidents and upgrade different types of software and hardware
• Resolve incidents with printers, copiers and scanners
• Provide excellent customer service to employees

Qualifications

• Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical employees at all levels in the organization
• Ability to take ownership of issues, escalating incidents to other support teams where necessary
• Highly motivated team player with the skills and ability to manage changing priorities
• Ability to undertake other necessary duties not specifically stated without altering the nature or level of responsibility

Local travel is required.

Job Type: Contract

Pay: $20.00 per hour

Experience level:

• 1 year

Schedule:

• Monday to Friday

Work Location: In person