Help Desk Analyst

The Client's, Technology and Data Office is looking for an energetic, motivated, and professional Help Desk Analyst to provide excellent customer service to department staff. This position will be on-site in Dover, Delaware Monday-Friday from 7:30AM-3:30PM. At times, this position will require traveling to various department locations located in Delaware. There is no remote or hybrid options available for this position. Any interested persons for this position must be able to provide their own transportation to work and to various department office locations. This position will serve as a contact for level 1 support, serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary. This position requires the person be able to speak to persons with technical and non-technical department staff and find solutions. Experience with a variety of call-tracking software and providing customer service assistance in-person preferred. Experience with Microsoft inTune preferred but not required. Interview candidates will be asked to perform a performance task on-site during the interview process. Must be able to work independently and work in a team environment, and complete assigned tasks. Communication skills both written and spoken is a must.

Job Type: Contract

Salary: $20.47 - $24.65 per hour

Expected hours: 40 per week

Experience level:

• 2 years

Schedule:

• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• Dover, DE (Required)

Ability to Relocate:

• Dover, DE: Relocate before starting work (Required)

Work Location: In person