Address
Form of workJob Description
IRG is looking for a Helpdesk Representive
Location is Madison WI
Duration 12+ Months
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.
QualificationRatingMust HaveMS Windows 101 YrsCustomer Service1 YrsExcellent Communication Skills2 YrsDiagnostics & Troubleshooting2 YrsWork with customers to solve problems and support their needs2 YrsMS Office products2 YrsHave knowledge and experience of Windows, PC based work processing, scheduling, spreadsheet, email,2 YrsRespond to customer requests (verbally and in writing)1 YrsOutlook (MS)2 YrsMS Office 2010/O3651 YrsMS Windows 72 YrsWeb Browser - Internet Explorer2 YrsGood organizational skills and attention to detail2 YrsPhone based technical support1 YrsExperience troubleshooting technology support issues2 YrsInterpersonal skills1 YrsSmartphones and Tablets1 YrsNice to HaveCall Tracking Software1 YrsACD1 YrsAble to work independently1 YrsServer & End User Support - Email1 YrsMS Windows XP1 YrsProblem documentation and communication1 YrsGeneral understanding of LANDesk (for patch management, software deployment, inventory management an1 YrsActive Directory1 YrsTo apply please send updated resume and contact information to Ahague@irginc.net or give me a call at 573-632-6474 ex 205
