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SalaryRole Description: Hearing Center Receptionist provides general reception services and supports device processing. This role includes assisting audiology/Hearing Center team in whatever way is necessary to ensure Dallas Ear Institute continues to provide the highest level of support possible to our patients.
Hours: Monday-Thursday: 8:30AM to 4:30 PM, Friday 8:30AM to 1:30PM
Location: Dallas
Primary Responsibilities:
Complete check-out processes for patients following office visits
o Scheduling of follow-up appointments for physicians and audiologists as requested
o Collection of office visit fees, outstanding balances, and co-pays
o Enter/Record all payments
o Transfer billing sheets to Hearing Center Administrator
o Transfer cash/checks to Administrator
Scheduling/check-in assistance
o Responds to rollover incoming calls within three rings
o Assist patients with check-in/out and scheduling
o Provide instructions for scheduling and commitment forms as needed prior to scheduling
o Ensure all patient demographics, current insurance information, and required medical records obtained prior to initial visit/at the time of scheduling, and confirm for all subsequent visits
o Inform patients if referral is required prior to appointment, follow outlined office protocols for referrals
o Works with insurance team to stay up to date regarding accepted plans and individual plan requirements
o Monitor Hearing Center emails and faxes
Process incoming shipments
o Verify correct equipment received
o Import manufacturer invoices into Sycle
o Input device/accessory data into Sycle inventory
o Distribute device repairs to audiologist/extern for programming. Call patient to pick up accessories/ALDs when indicated by audiologist
o Charge ALDs/rechargeable hearing aids
Prepare fitting kits prior to fitting appointments
o Include cleaning tools/accessories/batteries or charger/cheese sheet
o Pull Purchase Agreement and add serial number and warranty information
· Assist with walk-in patient needs
o Evaluation/listening check of hearing aids and equipment
o Cleaning of hearing aids/tubing changes
o Complete visit records/outcome note, repair forms and billing sheet for each appointment as needed
Assist with completion and processing of outgoing reports/documents
o Complete Letters of Medical Necessity (LMNs) needed for equipment/processor upgrades and provide to physicians for signature
o Hearing aid evaluation, PCP letters and pediatric forms
o Scan completed forms into EMR
Manage cabinet inventory (new hearing aids, replacements, earmold, accessories, BC systems, repairs)
o Review Sycle Call List: Repair Pickup
o Contact patients to schedule or to pick-up equipment (documents activity in chart)
General office support
o Faxing/scanning of records and processing documents for providers
o Incoming records requests
o Send out test/visit records as needed/requested
o Maintain clean appearance in waiting room throughout the day
o Shipping/Processing of devices/materials as needed
o Inbound call support
Shared/Backup Responsibilities:
Verify all necessary equipment (HAs, ALD, FM, EMs, etc.) received 2 days prior to patient appointments
Processes outgoing hearing aid/device orders
o Input order forms/purchase agreements into Sycle
o Place orders with manufacturers
o Confirm orders were received
o Prepare outgoing shipments
The preceding job description is a guide detailing the minimum duties required by your discipline. There may be occasions when you are asked to perform other duties outside the scope of this job description as the clinic necessitates.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Dallas, TX 75230: Relocate before starting work (Required)
Work Location: In person
