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SalaryAt UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
The Healthcare Services Coordinator is responsible for collaborating with the member's interdisciplinary care team to facilitate care coordination and conduct comprehensive member assessments that include bio-psychosocial, functional, and behavioral health needs and develop an individualized care plan (ICP) to address member needs identified through the assessment process.
Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low-income adults with debilitating illnesses such as cardiovascular disease, diabetes, and HIV/AIDS. Our holistic, outcomes-based approach considers social, behavioral, economic, physical, and environmental factors. Join us. Work with proactive health care, community, and government partners to heal health care and create positive change for those who need it most.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to work our normal business hours of 8:00am to 4:30pm EST. It may be necessary, given the business need, to work occasional overtime or weekends. We offer 12 weeks of paid training. The hours during training will be 8:00am to 4:30pm EST from Monday to Friday. Training will be conducted virtually from your home.
If you are located within Massachusetts, Connecticut, Rhode Island, or New Hampshire and are within a commutable distance to Boston, MA, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
Primary Responsibilities:
- Provide exceptional customer service
- Multi - task, inbound / outbound phone calls to members and / or physicians
- Complete assessments and documentation within a CER system
- Provide benefit explanation
- Health care knowledge surrounding disease management, community resources, durable medical / consumable products
- Provide care coordination telephonically; completing assessments and documentation within a clinical system while multi - tasking other applications gathering information to support member's needs
- Telephonic case management and some administrative responsibilities for the clinical department related to member care
- Moderate work experience within own function
- Some work is completed without established procedures
- Basic tasks are completed without review by others
- Supervision / guidance is required for higher level tasks
- Role assists in coordinating health services and involve writing care plans
- Performs other duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at: http://uhg.hr/uhgbenefits
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED or higher or 4+ years of experience working in a healthcare environment or Case Management
- 1+ years of experience working in a healthcare environment or Case Management
- 1+ years of experience with Medical Terminology, Benefits Management, Claims, and / or Healthcare Insurance
- Ability to travel 10% of the time to Boston, Massachusetts
- Reside within Massachusetts, Connecticut, Rhode Island, or New Hampshire and are within a commutable distance to Boston, MA
- Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Preferred Qualification:
- Experience in a health care related field
- Bilingual Russian, or Chinese (Cantonese or Mandarin), Portuguese and Albanian
- Experience with Microsoft Outlook (send emails and set folders) and Microsoft Excel (update spreadsheets)
Soft Skills:
- Very fast paced environment with 20+ people, team player, goal focused, must be self - motivated, take initiative and willing to learn in a fast environment
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with others
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
- Excellent typing skills
- All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#Green, #RPO
