Healthcare Customer Service ($21.06Hourly) - Ol0816

Job Title: Customer Service III
Location (On-site, Remote, or Hybrid?): Lake Forest, IL (onsite)
Contract Duration: Contract until 03/18/2025
Work Hours: 9:00 AM - 5:30 pm

Description:

This position is Nonexempt (hourly role). Hours over 40 will be paid at Time and a Half.

• One year of experience is required and a 4-year equivalent college degree.
• Takes inbound/outbound calls and emails to provide information to health care customers. Utilizes a database to retrieve customer or company information.
• Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information.
• Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality.
• Can organize and handle calls and emails with speed and accuracy.
• Can work with complex computer applications and resource materials.
• Must be able to multitask and use critical thinking skills.
• Must have proven skills in the following PC software products Microsoft software suite (Excel, Outlook, Word, Teams).
• Preferred having SAP or some ERP experience and some background in the healthcare industry.

Top 5 skills:

• Ability to problem solve and critically think
• Able to multitask between different platforms, able to jump back and forth between customer calls and emails
• Basic computing skills and understanding of Windows, Microsoft, and other frequently used computer systems
• Must be able to follow standard operating procedures, but also know when to ask for help
• Must understand the culture and be a good team player

Skills sets previous worker did not have:

• Unable to follow SOPs
• Unable to switch between different type or orders/ customer needs
• Must score an 80% or higher on all training assessments
• Easily overwhelmed with workload
• Lacked basic computer skills