Health Unit Coordinator/Patient Care Assistant - Medical Surgical

The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. These duties may include monitoring and ordering supplies, promptly answering patient call lights and elevating patient needs to nursing staff, and assisting the care team with managing orders in the electronic health record (EHR). Communicates effectively via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care. Functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources. The HUC activities complement the patient care delivery model. Carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities. Supports the healthcare team by anticipating and responding to team requests and patient needs.

The Patient Care Assistant (PCA) assists staff with delegated tasks of direct and indirect patient care which supports and complements nursing practice under the supervision of a registered nurse. The Patient Care Assistant carries out delegated skills that are within those functions limited by law to unlicensed nursing personnel.

Must be 18 years of age prior to start date.

Successful completion of HUC post-secondary program, or HUC Certification preferred. Certified Nursing Assistant on State of Wisconsin Nurse Aide Registry in "non-expired" status (preferred). Completion of 12 college credits -OR- High school diploma/ GED with successful completion of a Nursing Assistant training or equivalent preferred. Minimum of one year working experience in a medical environment preferred. Basic knowledge of computer systems and strong keyboarding skills (i.e., Windows-based applications, LAN use, and intranet/internet use) preferred. Knowledge of basic medical terminology preferred. Preferred proficiency of computer skills. Working knowledge with EHR systems, EPIC preferred. Outstanding customer service, interpersonal and organizational skills. Adapts effectively to unpredictable situations within the patient care setting. Availability to work flexible hours including days, evenings, nights, weekends and holidays. Patient care skills, knowledge of infection control and safety procedures. Requires independent judgment, a high level of motivation, accountability, flexibility, interest in patient care, and compassion for people.

License or certification:

Maintains current Basic Life Support for Health Care Providers from one of the following programs: American heart Association or American Red Cross. If a candidate does not currently have their Basic Life Support for Health Care Providers from one of the following programs: American Heart Association or American Red Cross the Basic Life Support, certification will be included as part of the orientation program.