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Form of workJob Description
Health Systems Account Manager-Clinical Solutions
Do you enjoy building successful customer relationships?
Would you like to deliver a sales strategy that creates growth?
About our Team
Clinical Solutions is a technology & information solutions business focused on helping doctors, nurses, and other health care professionals. Our product portfolio spans market-leading solutions in Clinical Reference, Advanced Clinical Decision Support, Nursing, Patient Engagement and Precision Medicine. In order to improve professional practice, reduce care variability, and engage patients. Optimizing care delivery, patient experience, and financial outcomes.
About the Role
You'll work to maintain existing customer relationships, consisting of hospitals, healthcare systems, IDN's (Interated Delivery Networks), and home healthcare accounts. Calling on key stakeholders to measure and improve client satisfaction of our products. Providing analysis of usage and metrics, identify/mitigate issues, developing strategies, escalating appropriately, and collaborate with Sales Executives and Account Directors.
Responsibilities
• Building and maintaining effective long-term relationships and satisfaction with senior-level decision makers within assigned accounts. (Including major strategic customers.)
• Developing strategies focused on customer retention, risk mitigation strategies, and renewal maintenance. Achieving and increasing revenue targets per account, by creating demand for Elsevier's products.
• Identifying key contacts/decision makers within customer organizations, understanding their key priorities, and to driving value for our customers. frequently conducting Health Checks and Business Reviews.
• Serving as the main point of contact between potential customers and Elsevier. Advising and providing expertise on Clinical Solutions products based on the needs of key stakeholders.
• Collaborating with all internal stakeholders, cross functionally to support customer satisfaction and business needs. (Legal, sales operations, finance, credit control, commercial and product.)
• Developing and maintaining proficient level of knowledge on commercially available Elsevier products and performing effective product demos remotely. Promoting, driving and delivering product strategies.
• Collecting and entering customer information into our systems, providing accurate reporting/ forecasting of renewals, and following compliance procedures.
• Maintaining accurate product, service, and market trends, and leading the negotiations. (Price and contract terms ensuring a positive outcome for Elsevier and the customer.
Requirements
• Have a college education paired with successful Account Management, Project Management and/or Sales experience.
• Experience in field Sales/Account Management, cold calling, or inside account management, and selling technology-based products to hospitals or health systems.
• Experience with CRM SalesForce.com and Microsoft Back-Office systems (Excel, Word, PowerPoint, Access.)
• Able to thrive in a deadline-driven environment, collaborate with teams to learn/share knowledge, design strategies to solve problems/implement solutions.
• Able to learn/improve industry knowledge and share insights with customers. While building and maintain relationships with stakeholders and customers across the organization. Recognizing potential sales obstacles/recommend solutions.
• Display excellent presentation, communication, organizational, analytical skills, and customer-focused mindset.
• Able to travel overnight (up to 25% of the time) based on the needs of the business.
Work in a way that works for you
We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.
• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working with us
We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.
At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
• Comprehensive, multi-carrier health plan benefits
• Disability insurance
• Dependent Care and Commuter Spending Accounts
• Life and Accident Insurance
• Retirement Benefits (Salary Investment Plan/Employer Stock Purchase Plan)
• Modern Family Benefits, including adoption and surrogacy
Working for you:
About Us
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Join Us:
Purposeful Work
When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.
Growing Every Day
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.
Colleagues Who Care
You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.
You will thrive in this role if you are:
Together, we create possibilities, join us!
Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.
Please read our Candidate Privacy Policy
Do you enjoy building successful customer relationships?
Would you like to deliver a sales strategy that creates growth?
About our Team
Clinical Solutions is a technology & information solutions business focused on helping doctors, nurses, and other health care professionals. Our product portfolio spans market-leading solutions in Clinical Reference, Advanced Clinical Decision Support, Nursing, Patient Engagement and Precision Medicine. In order to improve professional practice, reduce care variability, and engage patients. Optimizing care delivery, patient experience, and financial outcomes.
About the Role
You'll work to maintain existing customer relationships, consisting of hospitals, healthcare systems, IDN's (Interated Delivery Networks), and home healthcare accounts. Calling on key stakeholders to measure and improve client satisfaction of our products. Providing analysis of usage and metrics, identify/mitigate issues, developing strategies, escalating appropriately, and collaborate with Sales Executives and Account Directors.
Responsibilities
• Building and maintaining effective long-term relationships and satisfaction with senior-level decision makers within assigned accounts. (Including major strategic customers.)
• Developing strategies focused on customer retention, risk mitigation strategies, and renewal maintenance. Achieving and increasing revenue targets per account, by creating demand for Elsevier's products.
• Identifying key contacts/decision makers within customer organizations, understanding their key priorities, and to driving value for our customers. frequently conducting Health Checks and Business Reviews.
• Serving as the main point of contact between potential customers and Elsevier. Advising and providing expertise on Clinical Solutions products based on the needs of key stakeholders.
• Collaborating with all internal stakeholders, cross functionally to support customer satisfaction and business needs. (Legal, sales operations, finance, credit control, commercial and product.)
• Developing and maintaining proficient level of knowledge on commercially available Elsevier products and performing effective product demos remotely. Promoting, driving and delivering product strategies.
• Collecting and entering customer information into our systems, providing accurate reporting/ forecasting of renewals, and following compliance procedures.
• Maintaining accurate product, service, and market trends, and leading the negotiations. (Price and contract terms ensuring a positive outcome for Elsevier and the customer.
Requirements
• Have a college education paired with successful Account Management, Project Management and/or Sales experience.
• Experience in field Sales/Account Management, cold calling, or inside account management, and selling technology-based products to hospitals or health systems.
• Experience with CRM SalesForce.com and Microsoft Back-Office systems (Excel, Word, PowerPoint, Access.)
• Able to thrive in a deadline-driven environment, collaborate with teams to learn/share knowledge, design strategies to solve problems/implement solutions.
• Able to learn/improve industry knowledge and share insights with customers. While building and maintain relationships with stakeholders and customers across the organization. Recognizing potential sales obstacles/recommend solutions.
• Display excellent presentation, communication, organizational, analytical skills, and customer-focused mindset.
• Able to travel overnight (up to 25% of the time) based on the needs of the business.
Work in a way that works for you
We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.
• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working with us
We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.
At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
• Comprehensive, multi-carrier health plan benefits
• Disability insurance
• Dependent Care and Commuter Spending Accounts
• Life and Accident Insurance
• Retirement Benefits (Salary Investment Plan/Employer Stock Purchase Plan)
• Modern Family Benefits, including adoption and surrogacy
Working for you:
About Us
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Join Us:
Purposeful Work
When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.
Growing Every Day
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.
Colleagues Who Care
You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.
You will thrive in this role if you are:
- Customer Focused: Customer Focus is a core value and regularly communicates with customers to understand their needs and views.
- Clearly Communicate: Conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- Focused on Building Relationships: Establishes rapport with others on the team and across teams and works effectively with others to get work done.
- Sales Minded: Uses appropriate interpersonal styles and communication methods to gain acceptance of a products, service or idea from prospects and customers.
- Drive for Results: Works hard to achieve results and promotes a strong sense of urgency for reaching goals.
- Collaborative and Team focused: Encourages co-operation between all members of the team. Identifies opportunities for further collaboration across teams.
Together, we create possibilities, join us!
Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.
Please read our Candidate Privacy Policy
