Health Mart Operations Coordinator

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
Position Description:

• Manage all contracting activity (Franchise Enrollment, Open Smart Enrollment, Terminations, etc), to ensure legal compliance, document maintenance, process management and execution. Ensure alignment with all departments that interface with Health Mart Operations (Master Data, SFDC, the Central Onboarding Team, Health Mart Field Engagement, Field Sales, Inside Sales, and Service First) in the area of Franchise Administration. Partner with internal vendors and all vendors associated with the franchise administration process.
• Maintain quality assurance of customer support initiatives through the Health Mart Operations inbox. Use appropriate judgment in responses or upward communication regarding internal and external customer issues. Facilitate resolution of customer service issues and escalations (second-level support), determining and initiating appropriate actions through collaborations within and amongst other departments to ensure customer satisfaction.
• Suggest methods to improve efficiency and service to both internal and external customers. Manage the relationship and customer support services with Customer Care, including knowledge content, process development, oversight and ongoing training of Customer Care employees to ensure service level requirements are met.
• Provide clean up and research support for SPAR, and Health Mart Franchise Fee's. Along with Field Engagement support providing updates on account contracting status.
• Assist in special projects as needed when requested by Health Mart Operational Development and Health Mart Data Performance.

Minimum Qualifications:

• Typically requires 5+ years of related experience

Specialized Knowledge & Skills:

• Has participated on cross-functional or matrix based teams
• Strong time management and deadline management skills
• Analytical thinking
• Communicates effectively verbally and written
• Proficient with the MS Suite of applications, including Teams, Outlook, Word, Excel & PowerPoint
• Experience with Smartsheet (preferred)
• Pharmacy industry experience (preferred)

Additional Knowledge & Skills:

• Must demonstrate personal commitment and drive to meet or exceed objectives within expected timelines
• Must clearly demonstrate critical thinking and analytical ability as well as effective written/verbal communication skills.
• Must be a team player capable of operating in a fast-paced, dynamic business environment
• Must consistently focus on highest priorities while maintaining progress on other important work activities
• Must demonstrate high level of integrity and professionalism
• Energetic, disciplined self-starter that requires limited oversight
• Strong consultation and communication skills; able to collaborate well with a diverse range of people; tactful, professional, and flexible
• Able to thrive in a dynamic environment and navigate organizational complexity and change
• Professional, engaging and confident demeanor
• Detail oriented with good problem-solving skills
• Good reasoning abilities and sound judgment
• Ability to work autonomously

Career Level - IC - Business Support - B4
At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.
As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Our Base Pay Range for this position
$26.50 - $44.16
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!