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Form of workJob Description
Position Summary:
The Health Home Enrollment Specialist (HHES) will be responsible for engaging and enrolling patients for the Health Home program as well as assisting the Health Home Case Managers on site and in the field under the direction of the Health Home supervisors and Director of Care Management. The HHES will act as the first patient point of contact for HH eligible patients with the aim of providing outreach calls, point of care visits, and home visits to engage patients and verify Health Home eligibility. The HHES will complete the consenting part of the enrollment process and complete documentation as required. The HHES will provide care coordination support to the Health Home Case Managers assisting with patient follow ups, home visits, and diligent search activities.
Minimum Qualifications:
- Highschool/GED required.
- 2-3 years of direct experience with community outreach or communications in a health care setting.
- Ability to manage multiple projects, deadlines, and multi-task in a deadline-heavy department.
- Team-player who thrives in a collaborative environment.
- Excellent interpersonal skills.
- Bilingual Spanish/English is required
Key Duties:
- Screens patients for Health Home (HH) eligibility and offers Health Home services to assigned or internally referred patients. For assigned patients, assure opt out steps are completed for patients who are not interested in services.
- Begins intake process for patients who are interested in enrolling in the Health Home program; completing and obtaining required Health Home Consent forms and then collaborating with assigned Health Home Case Manager for completion of Health Home enrollment.
- Aids the Health Home Case Managers by providing patient follow ups, home visits, and diligent search activities as assigned by Health Home Supervisors or Director of Care Management
- Completes all required documentation and submits timely entry of contacts (within 24 hrs) in tracking system as required (i.e., Excel, ECW, Relevant Health Home, and others as required).
- Attends staff meetings internally and externally as assigned.
- Assures patient confidentiality by following all policies and procedures related to disclosure of protected health information.
Work Environment Type, Location, and Schedule:
Intermittent Hybrid, Bronx, NY, Monday - Friday 8am to 5pm or 8:30am-5:30pm.
Starting Compensation:
Minimum: $44,000 annually; Maximum: $44,000 annually
As a full time associate at Urban Health Plan, you'll enjoy:
- Fully funded Health Insurance for you/73.5% funded Health Insurance for your family
- Dental, Vision, and prescription Coverage
- 401(k) Retirement Savings (including 3% annual employer contribution)
- Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)
- Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
- Entertainment Discount Programs
- Employee Assistant Programs
- Eligibility to apply for Public Service Loan Forgiveness Program (PSLF)
- Fitness Discounts and Perks through our medical plan
- $50,000 term life Insurance
About Urban Health Plan:
At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 40 years ago. That tradition continues today by promoting excellence in everything that we do.
UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.
