Health Center Receptionist

Receptionist Needed
Come join The Forest as we strive to provide a best in class, caring community that fosters the independence of our residents by enhancing their ability to lead healthy, active, purposeful and secure lives. We aim to be both the Preferred Provider of Service for older adults and the Employer of Choice in the Greater Durham area.
We have an open position in our Health Center for a part-time receptionist who is responsible for greeting visitors and guests of The Forest as well as providing administrative support.
Responsibilities:

• Provides approved/authorized information to residents, guests, and team members.
• Retrieves and delivers mail throughout the Center every day.
• Answers telephones for Healthcare and routes calls to appropriate individuals as well as maintains accurate staff and resident telephone lists.
• May make resident appointments, perform clinical duties, receive and direct phone calls, and send messages as appropriate.
• Maintains physician on-call roster, updates MD roster monthly, and assists with routing calls to proper place.
• Supports MDs, nursing staff, and facility staff by sending and receiving faxes and providing necessary records.
• Performs office work such as making copies and simple maintenance measures for copier functioning issues.

Required Qualifications:

• High school diploma required.
• Excellent interpersonal and customer service skills, and passion for working with the elderly.
• Experience in handling multi-line phone system, general computer knowledge, and call bell system.
• Ability to handle high stress situations with phone calls, resident requests, nursing requests, and emergencies.
• Knowledge or experience of working in an office setting/environment.
• Mid-level competency in computer skills and experience with MS Word, Excel, and Outlook required.
• Ability to multi-task and perform responsibilities that require analytical skills such as simple bookkeeping, medical records, and medical abbreviations.
• Must be able to speak, read, write and understand English proficiently.
• Strong internal and external customer service focus.

We'd like to hear from you! Please complete our online application now for prompt consideration!
Participation in The Forest's Coronavirus Disease (COVID-19) Vaccination (including booster) program is a requirement for all employees. Religious and medical exemptions are accepted.
The Forest at Duke is proud to provide equal employment opportunity without regard to race, color, religion, sex, gender (including gender identity and gender expression), national origin, sexual orientation, pregnancy, marital status, disability, genetic information, age, veteran status, or any other class of unique or protected character.