Health Advocate - National Remote

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring. Connecting. Growing together.

Positions in this function includes those responsible for initial / ongoing triage of members, includes managing incoming calls, providing information on available network services and transferring members as appropriate to clinical staff. Our customer service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.

OurHealth Advocates have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of Monday - Friday 8:00am - 5:00pm with 2-3 days weekly covering the later hours of 5:00pm - 8:00pm local time. Flex scheduling available when working later hours. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer 3-5 weeks of on-the-job training and mentoring. The hours of training will be aligned with your schedule. Training will be conducted virtually from your home.

• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Accurately manages multiple technology systems simultaneously
• Accurately documents interaction and appropriately follow all processes and procedures related to engagement
• Builds rapport and establishes trusted relationships with members via daily outbound and inbound calls
• Provides excellent customer service
• Medical appointment scheduling assistance

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 2+ years of prior medical / healthcare experience from one or more of the following: nursing, hospital, clinic, healthcare insurance, ER, EMT, long - term care or telephonic healthcare consulting
• Ability to create, edit, copy, save, and send documents, spreadsheets, and correspondence utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook
• Ability to navigate a PC to open applications, send emails, and conduct data entry
• Ability to work 40 hours per week Monday - Friday 8:00am - 5:00pm with 2-3 days weekly covering the later hours of 5:00pm - 8:00pm local time. Flex scheduling available when working later hours.

Preferred Qualifications:

• Bilingual fluency in English and Spanish
• 1+ years of telephonic customer service experience
• Previous CKD (Chronic Kidney Disease), cardiac / diabetic knowledge or experience
• Healthcare or insurance benefits knowledge and/or experience
• Experience with EMR

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Excellent communication skills, both written and verbal
• Ability to effectively communicate products clearly and accurately
• Critical thinking skills
• Ability to flourish in an environment where there is constant change
• Ability to apply knowledge / skills to activities that often vary from day to day
• Ability to work independently as well as within a team environment
• High telephonic proficiency, with a focus to meet daily assigned contact metrics and ability to multi-task

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The hourly range for California / Colorado / Connecticut / Hawaii / Nevada / New York / New Jersey / Washington / Rhode Island residents is $19.47 - $38.08 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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