Head of Strategic Operations

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing. 

The Strategic Operations team is responsible for the most important cross-functional strategic initiatives of the business. This includes designing and driving our company-wide operating rhythm to ensure the business effectively delivers on its most critical operational and financial outcomes. With a goal of growing revenue to $3B and beyond in the next few years, and an expanding global footprint, coordinating global efforts and aligning strategic decision making is more important than ever. The Global Strategic Operations Leader will act as a bridge between different departments within the organization to align the efforts of various units and ensure that everyone is working towards the same strategic objectives internally. 

Qualtrics is seeking a Global Strategic Operations Leader responsible for partnering closely with our executive team and regional leadership to drive business critical programs and initiatives. This is a highly visible and strategic role tied closely to our CEO/COO, and focused on tackling a wide scope ranging from internal business operations, to strategic projects, to ongoing XM programs to maximize our customer and employee experience.

• Tackle the company's most strategic and complex initiatives, and orchestrate cross-functional efforts and programs to deliver results. 
• You'll successfully partner with CEO, COO and global leaders to drive an effective and efficient company operating rhythm of business.
• You will effectively structure a problem, design a solution, and drive operational efforts across the business to deliver critical business outcomes. 
• Manage the most senior stakeholders across the business, supporting a broad range of efforts that could include transformation work, integration work, or special projects to deliver on core business KPIs. 
• Take very ambiguous problems and bring structure to them. Ability to create an operational and effective project plan, and then organize a team of resources to deliver on time against that plan. 

• Global leader overseeing cross-functional strategic initiatives and C-Suite programs
• Reports to the Worldwide Head of Strategy and Operations
• Partner closely with CEO/COO on business critical programs and initiatives
• Lead annual planning efforts (in partnership with HR, Finance, Ops) to deliver a financial plan, operational plan, and workforce plan
• Execute strategic projects that drive the corporate strategy forward. 
• Strategic Operations
• Cross-functional, company-wide, strategic initiatives
• Special operations for CEO/COO
• Business transformation and continuous improvement
• M&A integration
• Business Operations and Company Rhythm
• Annual and strategic planning
• Company-wide operating rhythm (i.e., how we operate)
• XM Programs
• CX Center of Excellence (current leader will be direct report) 
• XM instrumentation and measurement
• Action workflows & inner loop
• Journey mapping and experience design 
• Outerloop cross-functional management
• Experience insights and reporting

• Strong executive presence - must be able to work closely and problem solve with senior leadership and our executive team. 
• An experienced consulting skill set - able to structure a problem, set up a plan to solve, and operationally execute across the business.
• Business planning - experience being involved with some form of strategy planning, business planning, annual planning and running the rhythm of the business for an organization.
• Strong cross-functional stakeholder management and significant operational rigor - must have a proven track record of driving engagements successfully / on time and with meaningful results and impact. 
• Experience in the XM or CX space.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.

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