Head of Operations, Healthcare

POSITION SUMMARY:

The Head of Operations, Healthcare is a pivotal role directly supporting the Global Business Lead of Agency Services for a key Global IPG client. This individual will act as the Business Lead's primary strategic partner, owning certain initiatives outright while coordinating and ensuring the successful execution of others. From operational strategy and financial planning to global integration and stakeholder relationship management, the Head of Operations will ensure alignment, execution, and excellence across the board.

ESSENTIAL FUNCTIONS:

• Assume the responsibility for integrating multiple agency solutions across the IPG network in service of a global healthcare client operating in over 50 markets.
• Partner with client teams, IPG business leaders, and other crucial stakeholders to ensure seamless global-to-local brand integration, as well as efficient in-country multidisciplinary collaboration.
• Act as the IPG representative at the holding company level in crucial client-agency dialogues.
• Oversee, define, and refine systems and processes that are necessary to ensure real-time visibility of all operational activity, meetings, workstreams, teams, and brand status across the full client relationship-every market and every agency, including all central workstreams for the chief marketing office.
• Clearly articulate strategies and processes to all agency teams, ensuring alignment with client's operational modalities, systems, and other essential procedures.
• Initiate new operational frameworks (like playbooks, monitoring mechanisms) to guarantee consistent excellence across teams. This also includes preemptive insight generation, management, and resolution of client service concerns.
• Regularly provide client-requested reports, including but not limited to Quarterly Business Reviews (QBRs), engagement tracking and commercial oversight.
• Develop and maintain a profound understanding of the IPG network and its service offerings, ensuring effective response to organic new business opportunities by assembling fit for purpose response teams.

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:

• Bachelor's Degree (BA/BS).
• A minimum of 15 years of experience in global agency leadership, account management, global client operations and/or new business roles.
• Strong executive demeanor coupled with a proactive, hands-on approach to tasks.
• Demonstrated capability in fostering robust relationships and achieving goals across a wide and diverse stakeholder group, which includes senior client and agency leaders.
• A balance of visionary strategy and operational expertise with a results-driven mindset.
• Flexibility in handling a diverse range of projects - from strategic to operational and financial.
• Extensive global experience with the capability to manage and cater to regional teams across all time zones.
• Robust skills in data analysis and presentation; a keen eye for detail.

NYC SALARY RANGE: 

The salary range for this position is $225,000 to $275,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.

BENEFITS OF JOINING IPG:

One of our primary goals is to support the health and well-being of you and your family. Our compensation plan includes the following benefits, in addition to many others:

• Healthcare Options
  • Medical
  • Dental
  • Vision
  • Prescription
• Dependent and Health Care Flexible Spending Accounts
• 401(k) savings plan with company match
• Flexible based Paid Time Off
• Employee Assistance Program
• Legal Assistance Plan
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Exclusive discounts on cell phones, gyms, and everyday purchases

IPG is an equal opportunity employer and we value diversity inclusion and equity at our company. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information or veteran status or any other basis prohibited by applicable federal, state or local law.