Head of HRIS and People Operations

Are You Ready to Lead the Magic?

 

Join Us at Merlin Entertainments North America!

 

If you're passionate about transforming HR operations into a spectacular show of efficiency and innovation, we want you to be our Head of HRIS and People Operations! Picture this: your stage is the HR Center of Excellence in the enchanting city of Orlando, where you'll join the People Hub Team and contribute to creating the extraordinary experiences that Merlin Entertainments is renowned for!

 

Why Merlin Entertainments?

 

We're not just a company; we're a celebration of fun! As the world's second-largest visitor attraction operator, we pride ourselves on operating over 120 attractions, eight hotels, and three holiday villages spanning 25 countries across four continents. From the mesmerizing SEA LIFE to the iconic Madame Tussauds, the thrilling Dungeons, the iconic Eye brand, and the imaginative LEGOLAND – we're the architects of joy and the curators of unforgettable memories!

 

About the Role: Your Journey Begins Here!

 

As the Head of HRIS and People Operations, you're not just leading HR Operations and HRIS teams; you're the orchestrator of magic, supporting the HR needs of over 6,000 Merlin Entertainments employees. Reporting to the North America People Hub Director, you'll play a pivotal role in shaping our HRIS function – the very backbone of our HR operations.

 

Key Responsibilities: Unleash Your Leadership Magic!

 

Strategic Visionary:

• Develop and execute the HRIS strategy in harmony with the organization's overall HR and business objectives.

Operational Dynamo:

• Oversee the implementation, configuration, and maintenance of HRIS software, ensuring compliance with data privacy regulations.

Innovation Trailblazer:

• Identify opportunities for process improvement and automation within HR using cutting-edge HRIS tools.

Project Maestro:

• Lead HRIS-related projects from scoping to execution, ensuring they are completed on time and within budget.

Data Sorcerer:

• Analyze HR data to provide insights for informed decision-making at the senior management level.

Metric Marvel:

• Define and track key performance metrics, reporting on the effectiveness and efficiency of HRIS initiatives.

Service Excellence Guru:

• Lead the HR Operations Team to provide exceptional support through an effective ticket management system.

Continuous Innovator:

• Reevaluate Hub Operations Service Catalogue for meaningful, efficient support to the business.

Compliance Guardian:

• Ensure effective processes for HR administrative support and compliance across North America.

Customer Delight Maestro:

• Ensure the HR Contact Center delivers exceptional service, addressing inquiries and providing HR-related information.

Policy Architect:

• Develop, review, and update HR policies and procedures to align with employment laws and organizational needs.

About You: The Person We Need!

 

Experience Extraordinaire:

• 7+ years of HRIS experience: You're not just seasoned; you're a maestro in navigating the complexities of HRIS.
• 5+ years of HR Operations: With progressive management responsibilities, you've steered the ship towards excellence.
• 3+ years leading a team: You've not only been in the trenches but have also led squads to victory.

Knowledge Navigator:

• Multi-state labor laws: You're not just up-to-date; you're a savvy navigator in the ever-changing landscape of labor laws.

Educational Prowess:

• Bachelor’s degree in Human Resources: Or equivalent experience – you've got the academic chops to back your expertise.

Tech Guru:

• UKG Pro & Dimensions experience: Preferred, because you're not just familiar; you're a virtuoso in HR software.
• Power Automate knowledge: General knowledge preferred; you thrive on staying ahead in the tech game.

Service Excellence Maestro:

• HR contact center/service center experience: Preferred – you understand the pulse of HR services.
• HR shared services: Your preference, showcasing your commitment to delivering top-notch shared services.

Certification Warrior:

• SHRM-CP, PHR, or SPHR certification: Preferred – because you don't just meet standards; you exceed them.

Collaboration Dynamo:

• Collaboration skills: You're not just a lone hero; you thrive in collaborating with various departments and levels across the business.

Communication Virtuoso:

• Written and verbal skills: Strong is an understatement – you're a communication virtuoso.

Tech Savvy:

• Microsoft Word, Excel, and Outlook proficiency: Advanced, because you don't just use them; you master them.

Safety First Superhero:

• Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake, and they must not use any tools or equipment for which they have not been trained.  Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

Your Adventure Awaits!

 

At Merlin Entertainments North America, we believe in not just rewarding your work but enhancing your journey with an exhilarating array of benefits that go beyond the ordinary. Get ready for a ride of a lifetime as we unveil the extraordinary perks waiting for you!

 

Your Benefits Odyssey Begins Here:

 

Competitive Salary:

• Brace yourself for a salary that not only recognizes your talents but propels you to new heights.

Generous PTO:

• Time off is your passport to recharge. Enjoy a generous PTO policy to explore, relax, and rejuvenate.

‍ Affordable Health Plans:

• Dive into the comfort of affordable medical, vision, and dental plans that prioritize your well-being.

Global Access Pass:

• Picture this – free entry to all Merlin attractions worldwide! Your golden ticket extends to family and friends, unlocking a world of wonder.

Secure Your Future:

• Safeguard your legacy with company-paid life insurance – because we care about your peace of mind.

401(k) Matching Plan:

• Your financial goals are important. Benefit from our 401(k) matching plan to help you build a secure future.

Continued Growth:

• Joining Merlin isn't just a job; it's a thrilling expedition. Expect continuous growth in an exciting, global organization that values your journey.

‍‍‍ Family and Friends Fun:

• Your loved ones are part of the adventure! Share the joy with family and friends as they too enjoy free entry to our magical attractions.

From USD $130,000.00/Yr.