Address
Form of workDescription
Customer Success Leadership: Lead and inspire a team of Customer Success Managers (CSMs) to achieve customer retention, expansion, and satisfaction goals. Provide guidance, mentoring, and support to ensure the team's success.
Customer Lifecycle Management:Oversee all stages of the customer lifecycle, from onboarding and adoption to expansion and renewal. Develop and implement strategies to maximize customer value and ensure long-term relationships.
Customer Onboarding and Training: Create and streamline customer onboarding processes to ensure a smooth and positive customer experience. Develop training programs for new customers and collaborate with CSMs to provide ongoing training and support.
Customer Expansion: Identify opportunities for upselling, cross-selling, and expanding customer accounts. Work closely with the sales team to drive revenue growth and increase customer lifetime value.
Strategic Planning: Develop and execute a strategic plan for the Customer Success department. Collaborate with executive and management peers to align departmental goals with the overall company vision.
Playbook Creation: Create and maintain playbooks and best practices for the Customer Success team, utilizing tools like HubSpot to streamline processes and enhance customer interactions.
Data Analysis: Utilize customer data and metrics to drive insights and decision-making, ensuring that Customer Success initiatives are data-driven and effective.
Customer Advocacy: Foster strong relationships with customers and identify opportunities for them to become advocates, references, or case studies that showcase Chargezoom's value proposition.
Qualifications:
- Proven experience in Customer Success, account management, or related roles within the SaaS industry.
- Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
- Strategic mindset and the ability to develop and execute Customer Success strategies.
- Hands-on experience with CRM tools, HubSpot knowledge is a plus.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to use data to drive decision-making.
- Customer-centric attitude and a passion for ensuring customer satisfaction.
- Strong problem-solving skills and the ability to adapt to a fast-paced, dynamic environment.
- Previous experience in a Director-level role is preferred, but not required.
- Bachelor's degree in business, marketing, or related field; MBA or equivalent experience is a plus.
Why Chargezoom:
- Join an innovative fintech startup that is disrupting the industry.
- Be part of a dynamic and collaborative team.
- Competitive salary and benefits package.
- Opportunity for career growth and advancement.
- Work in a fast-paced, flexible, and entrepreneurial environment.
If you are ready to take on the challenge of leading our Customer Success team and driving the success of our customers, apply now to join Chargezoom as our Head of Customer Success. We look forward to welcoming you to our growing team.
Salary
$150,000 - $150,000 per year
