Head Of Auto Physical Damage

This position has responsibility for management of the Auto Physical Damage Operation. Auto Physical Damage supports the Claims Operation by handling claims of material damage lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. This position is responsible for achieving the Club’s targeted quantitative and qualitative metrics for the Auto Physical Damage operation. This position reports to the Vice President of Insurance Claims and supports Claims Regional Managers, Unit Managers, and other business unit management. The position develops strategy, standards, initiatives, and implements processes to achieve organizational goals.
Responsibilities/Job Duties :
1. Review claims files and inspect for quality handling providing coaching and feedback to employees.
2. Develop strategy, standards, initiatives, & processes to achieve organizational goals that successfully impact claims quality, improve claims service delivery, and support unit initiatives.
3. Implement and maintain continuous service improvements that support the Club’s Member Service Index, the Exchange Customer Service Index, and the Enterprise Member Relationship Management strategies.
4. Establish and maintain strong working relationships with Executive staff, Group Managers, Unit Managers and other units to ensure cross functional support.
5. Develop and maintain operating budget and cost controls for the Claims Business Unit that positively impact the financial success of the Club and Exchange.
6. Motivate, mentor and develop a strong management team and ensure they seek, attract and hire the best staff to provide the highest quality claims service.
7. Perform other duties and responsibilities as assigned or required.
Education
BA/BS or equivalent combination of education and experience required.
MA/MS/MBA or other advanced degree preferred.
Experience
5+ years management experience directly supervising APD employees.
5+ years directly handling APD claims including the writing of Auto estimates.
Advanced knowledge of Auto claim contracts and case law.
Familiar with salvage processing and procedures.
Proficient in CCC One estimating platforms.
Strong adjudication and claims knowledge.
Knowledge / Skills / Competencies
Advanced oral and written communication skills required.
Advanced knowledge of policy application in claims required.
Moderate knowledge of Microsoft Office software including Word, Access, Excel, and PowerPoint required.
Previously demonstrated comprehensive level of claims management skill required.
Advanced leadership/management skills required.
Advanced organization skills and previously demonstrated ability to prioritize tasks and assignments required.
Advanced knowledge of the processes required to prepare and analyze financial reports, develop cost-benefit models, and create detailed written proposals/recommendations required.
Licenses / Certifications
Valid driver’s license, acceptable motor vehicle record and minimum limits of Automobile insurance required.
Ability to obtain Adjuster’s licenses for all states where the organization does business.
The starting pay range for this position is:
$133,100.00 - $197,200.00
Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
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Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts

The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

401(k), 401(k) matching, Dental insurance, Employee discount, Health insurance, Paid time off, Tuition reimbursement