Head Golf Professional

Arizona National GC is excited to announce the exceptional career opportunity for a Head Golf Professional. Qualified candidates will thrive in a hospitality environment and be highly focused on providing exceptional service.
At Troon, we believe our Associates are our greatest strength and competitive advantage. To be an effective coach, a leader needs to understand the impact they have on others - their influence. Operations managementfocuses on carefully managing the processes to create the highest level of efficiency possible within an organization. We understand that leadershipplays an important role running an operation compatible with the interests of members and their guests as well as club employees.
Ideal candidates are positive, able to work in small or large groups, and possess strong communication and interpersonal skills. As a Head Golf Professional, you are a key member of the golf operations team at the property, managing all golf and golf-related activities at the facility. Previous golf industry experience is a requirement for the position. Ideal candidates have flexible schedules and availability to work weekends and holidays, as needed.
General Purpose:
Oversees and maintains all facets of the golf operation. Provides professional support, direction, management, training and leadership to golf staff associates. Promotes and nurtures customer relations and enhance the quality of the golf experience. Responsible for the day-to-day golf operations.
$60,000-$65,000 plus lesson commission
Essential Duties:

• Oversees golf operations including tournaments, rules, tee sheet activity, merchandise inventory,
  range operations, player service operations, cart fleet, and may assist with supervising Food and
  Beverage operations.
• Assists in the development and day to day tracking of the budget and business plan. Helps to control
  expenses in relation to revenues.
• Creates a customer service oriented atmosphere that promotes the game of golf and meets the
  needs of the members. Ensures that associates provide a high level of customer service.
• Works closely with the Superintendent and the Food and Beverage Manager on a daily basis to
  ensure timely communication and to establish a good working relationship.
• Prepares work schedules and assigns associates areas of responsibility.
• Responsible for Data Capture / Data Collection of golfing guests and potential customers utilizing
  Troon Rewards and/or other club defined data collection processes.
• Performs payroll tasks as scheduled and makes adjustments prior to submitting to payroll. Monitors
  hours to maximize productivity and minimize overtime.
• Provides leadership and vision to golf staff, building people, and preparing them for career
  advancement.
• Provide golf instruction through lessons and clinics to members and guests.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating
  performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Manages department members that may include, but is not limited to: Assistant and Associate Golf
  Professionals, Teaching Professionals, Tournament Coordinator, and Guest Services Attendants.
• Assures that effective orientation and training are given to each new associate. Develops ongoing
  training programs.
• Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs
  and other expenses.
• Responsible for implementing and maintaining excellent service to achieve guest satisfaction.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required.

Education/Experience:
Bachelor's degree (BA) from four-year college or university; or three to five years related experience
and/or training; or equivalent combination of education and experience (Multi-course facilities may
require more experience).
Physical Demands:
Regularly stands, walks and sits. Occasionally climbs or balances; stoops, kneels, crawls or crouches.
Frequently uses hands; reaches with hands and arms. Frequently talks or hears; tastes or smells.
Occasionally lifts up to 50 pounds.
Certificates/Licenses:
Class A member of PGA/LPGA
Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English is required in order to perform the duties of the job (e.g. the
  associates are required to communicate with English speaking customers or co-workers, the manuals
  for the equipment the associates may use are in English).
• Knowledge of Microsoft Office applications.
• Experience with computerized POS and tee time system.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to
perform from time to time.