Hcc Support Associate

Pay is determined by relevant experience, work history, education and internal equities. As part of our Diversity, Equity, and Inclusion practices, MHMR offers the maximum compensation for candidates based on their experience, education and internal equities of the agency. This practice removes biases in compensation and assist hires and/or promotions on pay equity in their appropriate position(s) at MHMR.

I) Job Purpose 

Under the direction of the HCC Program Manager this position provides operational, administrative, and technical support to the Healthy Community Collaborative programs Specific duties include, but are not limited to: administrative assistance to staff and managers; filing of client record, distributing and mailing out letters and program correspondence, completing environmental and infection control reports, serving as member of the Safety Response Team (SRT) member and completing data entry, quarterly reports and special assignments. This position may have secondary duties of ordering and purchasing office supplies and equipment, overseeing special financial resources such as petty cash and bus passes.

Essential Functions
A. Provides administrative and business support services to the Healthy Community Collaborative program.

Performance Standards
1. Provide support to program's staff by managing and organizing workflow in a way that facilitates and promotes the achievement of positive outcomes.
2. Provides administrative support as needed and directed to Director of Continuity of Care, Program Director of Law Liaison and Program Manager of Assisted Outpatient Treatment.
3. Distributes mail, faxes and routing.

B. Provides office management functions for Healthy Community Collaborative program.

Performance Standards
1. Coordinates the ordering, purchasing, follow-up, and receiving of orders.
2. Arranges for office supplies, client records supplies, central supplies, printer supplies, furniture and desk supplies for staff, and business cards.
3. Manage petty cash and ensures charges are applied correctly to program's reporting unit per accounting policy and procedures. Processes all exchanges of monies and receipts and keeps balance in funds.
 

C. Develops, supports, and performs duties for client record management.

Performance Standards
1. Completes filing in accordance to MHMR procedures and HCC Program Needs and Standards.
2. Folding letters and placing in envelopes in order to send outreach letters provided by HCC program staff.
3. As needed enters client registrations profiles per MHMR standards.
4. As needed schedules appointments in Avatar per MHMR standards.

D. Will serve as a Safety Response Team (SRT) member and will assist with the Environmental Safety and Infection Control support.

Performance Standards:
1. Serve as and perform the duties of the SRT member for the site location.
2. Maintain the All-Hazard Plan Binder and ensure it can be accessible in case of safety need.
3. Monthly complete the Environmental Safety Report and submit to QM, management, and file in All-Hazard Plan Binder
4. Quarterly complete the Inspection Control Report and submit to QM, management, and file in All-Hazard Plan Binder
5. Properly order needed supplies and equipment through proper channels as discovered during inspection and reporting.
6. Oversee that all supplies and equipment are completed, and programs follow agency mandates.
7. Attend Environmental Safety and Infection Control meetings and trainings.
8. Coordinate and conducts the quarterly safety drill and record the outcome in the MHMRTC reporting system.
9. Maintain the PAR employee list and oversees the web-based program for safety notifications.

E. Performance standards are performed as applicable with MHMR's We CARE values "We Connect People in Our Community. We Provide Access to Services. We Link People to Resources. We Empower People."

F. Perform other job duties or responsibilities as requested or assigned. Performance Standards

1. Exhibits a willingness to assume additional duties; seeks the guidance of supervisor prior to beginning an unfamiliar assignment.
2. Maintains professional image and promotes good customer relations.
3. Consistently completes special projects as directed by the supervisor(s) with a high level of fidelity to instruction.
4. Willingness to work at different program location and take management direction as needed to expedite workflow for the HCC program.

II) Knowledge of Laws, Regulations, Policies/Procedures, Skills, and Abilities
A) MHMRTC Policies and Procedures
B) Compliance Plan
C) MHMRTC Employee Handbook
D) HIPAA
E) Applicable Federal, State, and Local standards and grants.

III) Internal & External Customer Service
A. Internal and External Contacts (Community resources and organizations)
B. Consumers, their families and the general public
C. Contact may be in the form of oral and written
D. Maintain Highest level of professionalism

IV) Travel
A. This position may require temporarily or permanent re-assignment to any of the MHMR clinics, administrative offices as determined by program's needs.
B. Local travel will be required between MHMRTC facilities, bank and post office as needed.
C. This position may require travel to other locations as determined by the Supervisor(s)

V) Equipment Used
A) Laser Printer
B) Copy machine
C) Multi-line telephone
D) Computer
E) TV/VCR
F) Shredder and Paper Cutters
G) Ten Key Adding machines/ Calculators
H) Hole punch

All staff are required to participate in agency Emergency Preparedness and Environmental Safety programs and may be assigned by their departments as a key/essential staff level function during critical events or for the purpose of sustaining business continuity.

This position may require temporary or permanent re-assignment to any MHMR Tarrant facility as determined by program needs and /or the Division/Director.

Assigned work hours may change as the needs of the agency change.

The functional Title of this position may change as the needs of the agency change.

All work will be complete within the scheduled work hours.  All non-exempt (hourly) employee are expected to clock In and out for each work shift, no work done should be done off the clock.

Prior approval from supervisor is required for all Paid Time Off (PTO) and Overtime.

MHMR reserves the tight to change, and to or eliminate a position as it deems appropriate.

Employment is at will, as well as agency needs may change.

Agency dress code is to be followed at all times.

Physical on-site presence, including regular attendance and punctuality is an essential function of this position.  Any change or adjustments to your assigned work schedule or shift hours must be approved by your supervisor in advance.

VI) Minimum Qualifications
A) Minimum Education: High School Diploma/GED
B) Defined Education: NA
C) Preferences: NA
D) Substitutions: NA
E) Years' Experience: NA
F) Defined Experience: Administrative Support/Clerical
G) License/Certifications: NA
H) Special Courses: NA
I) Supervisory Experience: NA

VII) Agency Requirements 
A) All staff are required to participate in agency Emergency Preparedness and Environmental Safety programs and may be assigned by their department as a key/essential staff level function during critical events or for the purpose of sustaining business continuity.
B) This position may require temporary or permanent re-assignment to any MHMR Tarrant facility as determined by program needs and/or the Division/Director.
C) Assigned work hours may change as the needs of the agency change.
D) The Functional Title of this position may change as the needs of the agency change.
E) All work will be completed within the scheduled work hours. All non-exempt (hourly) employees are expected to clock in and clock out for each work shift, no work should be done off the clock.
F) Prior approval from supervisor is required for all Paid Time Off (PTO) and Overtime.
G) MHMR reserves the right to change, add to or eliminate positions as it deems appropriate.
H) Employment is at will, as well as agency needs may change.
I) Agency dress code is to be followed at all times.
J) Physical on-site presence, including regular attendance and punctuality, is an essential function of this position. Any changes or adjustments to your assigned work schedule or shift hours must be approved by your supervisor in advance.

Our total rewards program offers benefits* to full time employees beginning 1st of the month following hire date including but not limited to:

Comprehensive healthcare options (Medical, Dental, and Vision)

Life insurance and additional supplemental accident and hospitalization plans

401a match and 457 deferred compensation plans

Paid vacation and holidays; varied flexible work environment locations

Annual tuition reimbursement program

Student Loan Forgiveness

Professional development programs and training

And more.....

Insurance eligibility:

Full time employees begin 1st of the month following hire date

Market driven positions (full time or part time) begin immediately after hire date

Select part time market driven positions are eligible for most insurance plans

Substitute status jobs are not eligible for benefits

For more information, click https://www.mhmrtarrant.org/benefits/

Additional Information
*MHMR of Tarrant County ("MHMR") and its affiliates and subsidiaries have an internal recruiting department. MHMR may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters herein after referred to collectively as "Recruiters"). Recruiters are hereby specifically directed NOT to contact MHMR employees directly in an attempt to present candidates - MHMR recruiting team or other authorized MHMR personnel must present ALL candidates to hiring managers. For more information please visit our website www.mhmrtc.org