Description:
Hiring Manager: Maurice Cormier
In this role, the manager really needs a tech that is very repair focused. Meaning they have experience breaking apart laptops/desktops down to the motherboard and repairing issues. The manager is NOT looking for software experience.
They are also looking for RPOS or print experience as a bonus.
This customer facing, non-exempt HP PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to HP's PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful, and determined for success.
Demonstrated core competencies of success in this position are:
Strong mechanical aptitude, working with tools and various alignment apparatus.
Alignment with customer's business needs while maintaining HP's contractual commitments.
Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks, and switches.
Able to balance and prioritize multiple activities and issues.
Successful cause and effect understanding of financial perspectives on the business.
Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
Attention to detail and commitment to administrative responsibilities.
Exercise solid business based decision making skills, taking appropriate risk to insure that both HP's and the customer's business need are met.
Independent thinking while adhering to standard technological/mechanical and business procedures.
Industry / company knowledge that provides solid technology solutions and options to the customer.
Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.
Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.
Requirements:
Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.
Availability to work both scheduled and unscheduled overtime.
Participate in assigned work during non-traditional workdays, holidays and shift work.
Onsite customer facing experience.
Technical/mechanical hardware repair experience.
Demonstrated technical/mechanical aptitude for learning new technology.
High School diploma or equivalent, plus additional hardware technology training. College preferred.
*Dress: Business Professional: Black slacks and blue collared shirt.
*Cell phone reimbursement and laptop/tablet will be provided.
* Drive time and mileage reimbursement ($0.67/mile)
Printer support, Troubleshooting, Printers, Hardware, Printer repair, Technical support, Imaging, Printer hardware, Hp, Deployment, Lexmark, Support, Windows 10, Repair, Ticketing system, Phone support, Windows 7, Hp printers, computer hardware, desktop troubleshooting, hardware support, desktop hardware, computer repair, Customer service, Customer support, desktop
Top Skills Details:
Printer support,Troubleshooting,Printers,Hardware,Printer repair,Technical support,Imaging,Printer hardware,Hp,Deployment,Lexmark,Support,Windows 10,Repair,Ticketing system,Phone support,Windows 7,Hp printers,computer hardware,desktop troubleshooting,har
Additional Skills & Qualifications:
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.