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Form of workJob Description
Le Spa by Warwick Melrose offers a full service salon, complete with a wide range of hair and Nail services. Each of our stylists and Nail artists are dedicated to enhancing your look and bringing out your ageless beauty.
We are seeking a qualified candidate that is responsible for exceeding our guest expectations by providing them with impeccable service, ensuring all treatment protocols and procedures. Responsibilities include communicating and transcribing all information regarding guest medical history, services performed, product recommendations into the Spa software system. Other duties include: actively promoting spa and salon services, retail, and special offerings while displaying an exceptional knowledge of products and all services. Performs various inventory functions as assigned by the management team.
ORGANIZATIONAL RELATIONSHPS:
Reports to the Spa Director
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Communicates with guests by demonstrating professionalism, friendliness, sophistication and confidence.
Incorporates the Company Vision and Mission to our Guests in day-to-day tasks: “To exceed the guest’s expectations by providing the guest with impeccable guest service, expertise, and the finest quality products.”
Provides consistently outstanding guest service to enhance the spa/salon experience for each guest.
- Maintains high professional standards of service, appearance and behavior, ensuring consistency guest service values and Spa and Salon Standards.
o Guides guests to their service location and ensures the “flow” of their experience.
o Performs spa treatments within the scope of training.
o Completes accurate and legible client intake notes.
o Promotes the health and wellness benefits of spa treatments specific to each guest and recommend a frequency of services.
o Extends benefits of the spa treatments by recommending retail products for use at home.
o Maintains professional appearance of self and facilities by wearing a clean and pressed uniform, following the table/station dressing and draping protocols, and keeping a work place/room clean and restocked.
o Safeguards guest information and confidentiality.
o Executes professional boundaries and does not engage in dual relationship with guests.
o Complies with attendance rules and be available to work on a regular basis.
o Performs any other job related duties as assigned.
JOB REQUIREMENTS:
Strong guest service skills. Position continually requires demonstrated poise, service with a smile, tact and diplomacy
Current state cosmetology/beauty license.
In-depth knowledge of latest spa treatments, techniques, equipment and products.
Minimum of two years’ experience in spa/salon industry preferred
Ability to lift, bend, stoop, walk, and push carts up to 50lbs. with or without reasonable accommodations.
Ability to stand, move throughout spa and continuously perform essential job functions.
Excellent (English speaking) communication skill.
Positive attitude and enthusiasm
Team player with good organizational and interpersonal skills.
Available to work varied shifts (evenings and weekends)
Strong organizational skills and attention to detail and accuracy
To perform this job successfully, an individual must be able to perform each essential duty at a satisfactory level. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
