Guest Svc Spct- Info Desk

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Guest Services Specialist-Information Desk -AdventHealth -LOCATION

Location Address: 2450 NORTH ORANGE BLOSSOM TRAIL, Kissimmee, 34744

Top Reasons to work at AdventHealth - LOCATION

Work Hours/Shift: Part Time ,Saturday 6am-6pm and Sunday 6am-6pm

You Will Be Responsible For:

Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork

• Serves as Hospital Information Desk receptionist, providing directions and information for visitors and customers as requested.
• Greets all guests with a smile and appropriate verbal greeting, offering assistance. Answers phones and responds to customer questions. Maintains knowledge of all pertinent locations in the hospital. Acts as a communication liaison between departments and patients who are waiting. Diffuses difficult issues in appropriate manner and utilizes service recovery techniques if a problem arises.
• Accompanies/assists patients to location as needed by wheelchair.
• Utilizes hospital information Systems as appropriate, maintaining patient confidentiality.
• Types letters, prepares simple reports, flyers, graphs, posters and similar documents as needed to support the campus. Maintains employee communication bulletin boards with updated information.
• Consistently demonstrates sensitivity, compassion, tactfulness, diplomacy, objectivity and non-judgmental attitude.

Qualifications

What You Will Need:

Required:

• Ability to be responsive to ever-changing matrix of hospital and customer needs.
• Utilizes strong customer service skills with a pleasing personality that puts people at ease.
• Ability to hand difficult and angry people with compassion, tact and diplomacy.
• Ability to communicate both verbally and in written form with persons of varied backgrounds in a respectful, effective manner.
• Mature judgment and the ability to handle confidential information within AdventHealth guidelines and applicable regulations.
• Ability to perform general clerical and reception activities in a professional manner.
• Ability to work independently, being a self-motivator and quick thinker.
• Typing skills of 20 words per minute

Preferred:

• High School Diploma or equivalent
• One year of experience in a position with direct customer interaction
• High School Diploma or equivalent
• One year of experience in a position with direct customer interaction

Job Summary:

The Guest Services Specialist is responsible for providing customers and industry relations with support in a professional and gracious manner, and to perform Concierge Front Office duties. The essential hospitality standards must be used at all times: eye contact, smile, speak first and engage in polite conversation. This position acts as a communication liaison between departments and patients and accompanies/assists patients to location as needed. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Experience

Organization: AdventHealth Kissimmee

Schedule: Part-time

Shift: 1 - Day

Req ID: 24009471

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.