Guest Specialist Rapid Refill Loudon South

Job Details
Job Location
Rapid Refill (136) - Loudon, NH
Position Type
Full-Time/Part-Time
Education Level
High School
Job Shift
Any
Job Category
Retail
Description
As a Guest Specialist, customer service is our number one priority. Our Sales Associates are not just cashiers. Our Associates are required to do the following.

1. Provide an enthusiastic "beaming" greeting to all customers upon entering the store or on the phone.
2. Get to know your customers and use their name.
3. Go out of your way to make customers feel important and valued. Give 100% attention to customers.
4. Move quickly to provide fast service.
5. Offer suggestions and promotions.
6. Thank customers for their business and invite them back.

Without our customers we would not be in business. It's imperative that they receive 100% of our attention and we show appreciation for their business.
Additional Responsibilities Include:
Cleaning & Housekeeping: Inside
Restrooms: Floor, toilet, sink, mirror, walls, and ceiling clean and odor free. Soap, towels and toilet paper stocked
Trash Cans: Emptied, clean and bags tucked out of site
Doors & Windows
Floors: Sweep and mop, free of trash, spills, and stains
Coolers: Doors and shelves cleaned free of stains and spills
Rugs: Swept and free of trash
Transaction Counter: Clean and organized
Shelves: Clean and dust free
Fast food area: Equipment and prep area clean and organized
Back office and cooler neat and organized
Coffee and Fountain Area: Clean, free of spills and trash
Merchandise: Clean and dust free
Cleaning & Housekeeping: Outside
Parking Lot: Swept and free of trash, oil, gas spots, cigarette butts, and weeds
Windows & Doors: Clean, no faded or unauthorized signs
Entrance Sidewalk: Clean, stain and trash free
Trash Cans: Clean, not overflowing, and bags tucked
Fuel Islands: Dispensers and nozzles clean
Squeegies & towels on all islands, windshield buckets full
Car Wash: Sweep inside
Shoveling, salting and maintaining outside areas during inclement weather
Merchandising
Stock, front, and face all merchandise
Bag Ice
All merchandised priced
Cooler fronted and labels faced
Stock fountain, cooler, and freezer
Brew Coffee
No out of date merchandise
Move and build displays.
Sales Counter: Proper Cig. display, products priced
Stock lottery supplies and cigarettes
Control inventory and protects company assets.
Accounting/Legal
Proper cash, credit card, and check accountability at end of shift
Basic math computation to count back change
Adhere to policies on age restricted product sales
Inventory Control: observe and react to shoplifters and gas theft
Misc.
Check in vendors, and gas deliveries
Ability to operate POS, lottery, phone card and money order machines
Attend store meetings
Assists managers to recruit new employees.
Candidate Profile:
In addition to being able to perform the job duties outlined on page one, below are important expectations while working on our team.

• People oriented, friendly, enthusiastic, smiles

• Provides upward feedback to management

• Respectful and polite

• Able to work alone and on a team

• Demonstrate a sense of urgency (move fast)

• Able to stay busy between customers

• Honest

• Flexible

• Willing to learn

• Willing to help associates and customers

• Communicates effectively with Store Manager, team members, vendors, and customers

• Multi-Task: able to successfully complete multiple tasks independently

• Dependable & punctual - consistently reports to work on time and provides proper notice if necessary

• Identifies problems and resolves issues quickly and effectively

Professional Image: Our professional image standards include:

• Proper uniform and name tag at all times

• No gossiping or profanity

• Proper hygiene: showered, clean shaved, clean hair, no body odor, clean uniform, fresh breath, clean finger nails

• No cell phone for calls or texting permitted while on duty, only emergency calls from family or friends can be placed to or from store phone only

Position Requirements: Ability, Education, and/or Related Work History

• Must be in physically good shape and able to lift bend and stand up to eight hours.
• Must be able to balance on step stool or stepladder.
• Must be able to work in a cooler at a temperature of 36 degrees for up to 30 minutes.
• Must be able to lift and carry 50 lbs.
• Tolerate exposure to gasoline fumes and cleaning products.
• Visual acuity to check identification.
• Must be able to do basic math at the 8th grade level.
• Must be able to speak, read and write English at 8th grade level and communicate with customers in English.
• Class C Operator Certification Required