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SalaryJob Overview: We are seeking an enthusiastic and customer-oriented individual to join our team as an Guest Services-Usher. In this role, you will be responsible for ensuring a positive experience for guests attending events, performances, or gatherings at Fairchild Tropical Botanic Garden. You will assist guests with greeting guests, directions, provide information about the venue, and offer exceptional customer service throughout their visit.
Responsibilities:
- Greet guests as they arrive at the venue and provide a warm welcome.
- Assist guests with directions and any general questions about the Garden.
- Provide information about the garden layout, facilities, and activation.
- Answer guests' questions regarding event details, schedules, and experiences.
- Assist with crowd control and ensure a safe and orderly environment.
- Monitor entrances and exits to ensure only authorized individuals enter the venue.
- Direct guests to restrooms, concession stands, and other facilities as needed.
- Handle guest complaints or concerns in a professional and courteous manner.
- Collaborate with other staff members to ensure smooth operations during events.
Qualifications:
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a friendly and approachable demeanor.
- Ability to remain calm and composed in high-pressure situations.
- Basic understanding of event management principles and crowd control techniques (training will be provided).
- Willingness to work flexible hours, including evenings, weekends, and holidays.
- Physical ability to stand, walk, and lift objects weighing up to 25 pounds.
- Previous experience in customer service or hospitality roles is a plus but not required.
- Ability to stand for extended periods of time.
Benefits:
- Competitive hourly wage.
- Opportunities for advancement and professional development.
- Flexible scheduling to accommodate personal commitments.
- Discounts on venue merchandise and concessions.
- Positive and dynamic work environment with a supportive team.
- Potential to be brought on to our garden team following seasonal employment.
Join our team as a Guest Services-Usher and be part of creating memorable experiences for our guests. Apply now!
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
Ability to Relocate:
- Coral Gables, FL 33156: Relocate before starting work (Required)
Work Location: In person
