Guest Services Supervisor, The Statler Hotel

Guest Services Supervisor, The Statler Hotel

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Cornell University’s Statler Hotel has launched a search for a Guest Services Supervisor to join our Front Office Leadership Team. This is a great opportunity for someone who is currently working as a Guest Service Agent who would like to take the first step advancing toward a career in management. A Guest Services Supervisor will learn how to lead teams of professional staff and bright, young, talented college students who are eager to learn and be inspired to work together to deliver a WOW to guests of the Statler Hotel.
The Statler Hotel employees are a team of hospitality professionals who proudly lead the premiere collegiate lifestyle hotel, welcoming the world to the cherished gathering place for those who love Cornell University. We challenge thinking, while connecting and cultivating people. Our actions are driven by a collective aspiration to build a culture of collaboration, celebration and excellence. Our mission is to provide uniquely crafted experiences through personalized connections that will inspire future leaders who will change the world of hospitality.

Your role as a member of the Statler Hotel’s Leadership Team:

Statler Hotel managers are expected to lead with hospitality. We connect with each member of our staff, ensuring staff feel welcomed, comfortable and important. We strive for self mastery, accepting of ourselves and others, demonstrating empathy, and gratitude. We lead with a servant heart, practicing the fundamentals of LEAD (listen, educate, action and deliver). We engage, intentionally giving our time, talent and heart to those we lead, making sure everyone on our team feels significant, leveraging the power of encouragement. We use a coaching style of leadership, utilizing SMART goals and extending grace as we motivate employees to do their best. We create stories and memorable experiences to inspire our staff.

• The Guest Service Supervisor is a “manager-in-training”, performing front line operational duties, while also serving as a work group leader and assisting our management team with the training and supervision of other front line regular, temporary and student staff.
• The Guest Service Supervisor will be cross-trained and able to work competently as a Guest Service Agent, Reservationist, PBX Operator or Bellperson.
• A Guest Service Supervisor will be trained and developed to be able to serve Manager-On-Duty shifts to fill in as needed by the Front Office Management team.

What we are looking for in a Guest Services Supervisor:

• Associates Degree and 2-4 years of relative experience working in a hotel.
• The potential to assume responsibility, act decisively, and lead staff.
• The potential to troubleshoot and resolve guest problems quickly and calmly.
• Must be driven and energetic with excellent customer service, teamwork and leadership skills.
• Ability and enthusiasm to coach, mentor and train students as well as other inexperienced staff.
• Computer skills, proficient with Microsoft Office Suite
• Good working knowledge of hotel management systems/revenue management/online travel agencies.
• Professional demeanor, dignified composure, pride in personal appearance.
• Superior communication skills (verbal and written) and professional phone etiquette.
• Warm and enthusiastic personality, committed to giving your best effort.
• Must have a valid driver license

Rewards & Benefits:

As a Statler Hotel employee, you uniquely reap the benefits of working for Cornell University, a nationally ranked Ivy League institution. Cornell has been recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives. Cornell provides a wide array of great benefits which include:

• Health Care – Several excellent plan options for medical, dental, prescription drug, and vision care coverage.
• Generous Paid Time Off & Leave Provisions– This includes 3-4 weeks of vacation time, 13 holidays (including end of year winter break through New Year’s Day), health and personal time, and parental leave.
• Retirement Plans – Employees are eligible for the 403(b) Cornell University Retirement Plan (CURP) which offers superior retirement savings benefits.
• Education – Options include the Employee Degree Program where you can earn a degree, taking classes to enrich your career skills, New York’s 529 College Savings Program, and Cornell Children’s Tuition Scholarship.
• Wellbeing - Working in a university setting gives you access to our athletic facilities and a plethora of wellness programs, NCAA sporting events, music, art and theater, lectures and other presentations and events.

The Statler Hotel & The Nolan School of Hotel Administration:

Located in the heart of a vibrant Ivy League campus, the Statler Hotel is part of Cornell University’s Nolan School of Hotel Administration and is the gateway to Cornell University for many visitors. Inspired by curiosity, the humble spirit of Upstate New York, and the scenic beauty of the Finger Lakes region, the Hotel has earned the dual distinction as the area's only AAA Four Diamond Award-winning property and the Ivy League's only "teaching hotel." With 153 rooms, the Statler Hotel is a full-service property with a conference center, four restaurants and over 16,000 square feet of meeting and banquet facilities.

The Cornell Peter & Stephanie Nolan School of Hotel Administration is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality—marketing, finance, real estate, operations, and more, all applied to the world’s largest and most exciting industry. Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day.

Cornell SC Johnson College of Business:

Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university’s three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the Cornell Peter and Stephanie Nolan School of Hotel Administration.

Join Us & Apply Today!

This position is full-time, based in Ithaca, NY, and is eligible for benefits. If interested in applying, we welcome you to include a cover letter and resume with your application to highlight your interest and experience for the position. No sponsorship available for a work/employment visa for this position.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

University Job Title:

Guest/Client Services Supervisor I

Job Family:

Auxiliary Services

Level:

D

Pay Rate Type:

Hourly

Pay Range:

$22.89 - $25.87

Remote Option Availability:

Fully Onsite

Company:

Endowed

Contact Name:

Cooper Baldwin

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

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Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2023-11-14