Guest Services Supervisor - Bellagio

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
PRIMARY PURPOSE:
As a Guests Services Supervisor, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.
PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Ensure the assigned operational functions of Group Services are consistent with the strategic plan and vision for the department, the division, and the Property
• Manage and monitor daily labor, departmental budget, operations of Group Services, and marketing strategies to produce both short-term and long-term profitability for the Property, while meeting departmental needs and objectives
• Manage Human Resources responsibilities for Group Services to include: creating a work environment that creates teamwork, performance feedback, recognition, mutual respect and employee satisfaction, recommendations for quality hiring that encompass the company's diversity commitment, training
• Oversee the daily execution and distribution of reports to ensure accuracy and timeliness
• Maintain effective communications with operational departments to effectively resolve any situations which may impact guest service
• Closely monitor all group blocks and pick-ups. Attend weekly block review meetings and provide updates of all groups, any historical patterns and circumstances which may negatively impact room inventory/revenue
• Attend meetings with clients and the Property staff as needed, acting as a key liaison between Sales/Convention Service Managers, group contacts, and meeting planners
• Work closely in mentoring and cross training Group Services staff in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff
• Assist in creating a weekly schedule and keeps track of time off requests
• Maintain and assign all groups ensuring each Group Services Coordinator has equal amounts of work on a monthly basis
• Maintain complete knowledge off all procedures and ensures all equipment and work areas are kept stocked, clean, neat, and in working order, as well as supplies are ordered as needed
• Work with the Corporate Leisure department, sales, and marketing to ensure necessary modifications are made on a timely basis

• High school diploma or equivalent
• Two (2) years of related experience