Guest Services Associate

Guest Service Associate
Southern Hill Farms is a family owned and operated u-pick farm located in Clermont, FL. We open our farm to allow people to participate in spring u-pick, with Strawberries, Blueberries, Peaches and flowers. In the fall, we have a Fall Festival with a Pumpkin Patch . Farming in Central Florida has been a family tradition for 3 generations and we are honored to invite our neighbors to our beautiful farm. Through various activities and events, we strive to share our passion for the land with our community, while encouraging people to spend time with their loved ones away from the hustle and bustle. Due to continued growth, Southern Hill Farms seeks to add a professional Guest Service Associate. A friendly demeanor and a desire to work with others is a requirement. The workload will increase or decrease depending on the season.

Required Qualifications:

• 2+ years of employment experience in an office environment
• A professional demeanor and ability to stay calm under pressure
• A proven aptitude for exceptional customer service
• Must be comfortable working outdoors in various weather conditions
• Must be able to lift 10-30 lbs.
• Must be legally qualified to work in the U.S. (proof of eligibility is required upon employment)
• Must be willing to complete a background check

Required Skillset:

• Demonstrate ability to effectively interact with people of diverse socioeconomic, cultural, and ethnic backgrounds
• Service-oriented event management style with professional presentations skills
• High energy
• Effective in providing exceptional customer service
• Clear concise written and verbal communication skills
• Excellent organizational, interpersonal skills; ability to multitask
• Problem-solving
• Effective time management, ability to meet deadlines
• Attention to detail
• Soft skills such as empathy, active listening, critical thinking, problem solving, and more
• Negotiation capabilities
• Southern Hill Farms is a working farm which may encounter situations with the crops, harvesting, and weather. Must have the ability to adapt with the occurrence.

Responsibilities:

• Handle client communication.
• Respond to voicemails, texts, social media messages and emails in a timely manner.
• Answer the phone and provide accurate event and seasonal farming information
• Provide general information about the farm to our guest.
• Direct all messages to the proper team or family member and follow up to ensure completion.
• Act as support for general inquiries.
• Support team members with administrative needs such as locating supplies, printing ect.

Benefits:

• Employee Discount

Part Time

Friday, Saturday, and Sunday 11:00 a.m. - 7:00p.m.

Southern Hill Farm is a Non-Smoking / Non-Vaping property

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: 24 – 28 per week

Benefits:

• Employee discount

Education:

• Associate (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Ability to Relocate:

• Clermont, FL 34714: Relocate before starting work (Required)

Work Location: In person