Guest Services Associate

Guest Services Associate – Argyle Winery

We have an exciting opportunity for a Guest Services Associate to join the Argyle Winery hospitality team! Reporting to the Assistant Member Services Manager, this role is responsible for providing best-in-class service and follow through to all customers and members with minimal supervision. This role will act as a liaison to our customers and will respond to all inquiries as well as address and resolve any customer concerns/issues. In addition, this position will support all customer touch points including complex administrative coordination with shipping, inventory, logistics, and customer-facing plus backend systems to ensure that customer needs are met or exceeded in a timely fashion while delivering complete support that drives customer satisfaction. The work schedule requires working weekends with a work schedule Thurs. – Mon. (9am-5:30pm) requesting the incumbent work onsite as a FT salaried, Non-exempt (qualifies for OT) position that is eligible for our outstanding benefits package.

Minimum Qualifications:

· Must have minimum 2 years’ customer service or wine club experience

· Experience in wine club processing and using DTC wine software (WineDirect) or similar CRM system preferred

· Must have strong technical computer skills being proficient in MS Suite and web-based platforms

· Must have strong verbal and written communication skills and attention to detail

· Must have experience with third party shipping software (FedEx, UPS)

· Wine industry experience and wine knowledge preferred, but not mandatory, but must have a passion for the industry and wine

· College degree preferred, but not required.

Key responsibilities include but are not limited to:

• Provide best in class service and follow through

• Serve as first point of contact for all inbound guest & member communication

• Use critical thinking and active listening to resolve issues

• Manage reservation requests, monitor reservations to highlight member and VIPs

• Provide onsite support to Tasting Room staff

• Perform account-level research to provide personalized customer service, driving sales, repeat visits, and wine club sign-ups

• Build and maintain lasting relationships with members and customers

• Accountable for own actions and results

• Provide shipping support for online, phone and onsite sales

• Oversee fulfillment of on site and third-party shipping orders

• Coordinate with fulfillment partners for all shipping orders

• Manage shipping exceptions, returns, weather holds, “flip to ship” and special requests

• Weekly Ship Compliant reconciliation

• Review all shipping orders for correctness before sending to fulfillment

• Manage onsite pickup shipments through weekly reporting and reconciliation

• Support weekly/monthly counts by entering counts into count spreadsheets

• Actively participate in weekly inventory meeting

• Assist with wine transfers and AR inventory reconciliation

• Sales and Membership

• Assist with membership setup, processing, and post-processing activities

• Assist with credit card decline prevention and recovery campaigns

• Attend all wine club events.

• Actively participate in Tasting Room Staff meetings

• Lead POS and/or Admin Panel training for all DTC new hires

• Actively relay customer impressions and attitudes to team members

• Contribute positively to team cohesiveness and culture

• Make safety a priority and champion a safety culture with the team

• Understand and add value to our achievement-based culture

Must be able to provide proof of U.S. Work Authorization without current or future sponsorship.

By joining the Argyle team, you will be joining a team of diverse individuals, all passionate about our wines, our employees, and our business and what they do! We aim to provide a fun and inclusive culture where everyone can be the best they can be and have a great time doing it! When applying for this opportunity please provide a complete resume. Argyle is an equal opportunity employer and encourages all to apply.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Commuter assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Compensation package:

• Bonus opportunities

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Overtime

Ability to Relocate:

• Dundee, OR: Relocate before starting work (Required)

Work Location: In person