Guest Services Assistant Manager

Job Description

We are Seeking an energetic professional, with a flexible schedule, to provide a memorable experience by exceeding guest expectations. Ability to operate efficiently in a fast paced environment to maintain maximum occupancy and revenue, accurate shift work, and most importantly ensure guest satisfaction. Must also be able to logically problem solve and make decisions during service recovery opportunities. Prior use of Opera PMS a plus. A supervisor is part of our leadership team which requires facilitating the shift, verifying GSAs work, and all other duties assigned. You are the first contact to help both employees and guests; exemplifying a positive outlook to lead by example and keep our team on track. We pride ourselves on delivering a happy employee experience and ask in return that every guest encountered receives your very best. Be You, Get Ready, Show You Care, and Take Action are the Holiday Stay Real behaviors we aim to embody. If you feel your skills and commitment to exceptional service will thrive at our property, please apply today!

Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Balance room inventory. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. The Holiday Inn is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Holiday Inn does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Work Location: In person