Guest Services Assistant

Guest Services Assistant | Border Servant Corps
Job Title: Guest Services Assistant
Reports to: Guest Services Supervisor
Location: El Paso, Texas
Terms: 40 hours/week; overtime may be available
Rate: $15/hours

Shift schedules require candidates committed to assisting with a smooth transition between shift teams.

About Us: Since 1997, Border Servant Corps has served our community in the U.S./México borderlands. We collaborate with partners – community members, schools, churches, and organizations – locally and from around the country to bring people together to make a positive impact.

About the Role: Guest Services Assistants cooperate with a team in the operations of BSC’s
Hospitality Center (temporary shelter) and report to the Guest Services
Supervisor on duty. The role is predominantly interpersonal with guests and team members within the scope of daily operations.

Responsibilities: Operations: Works with Guest Services Team in carrying out operations at theHospitality Center (temporary shelter). Relevant operations include, but may not be limited to:

● Guest Relations

• Welcome guests
• Distribute materials (clothing, travel food/supplies)
• Escort guests to different areas of campus (sleeping, dining, medical, etc.)
• Serve meals (prepare, distribute, clean up)
• Prepare guests for departure (excluding travel arrangements)
• Respond to the needs of guests during their stay

● Site Maintenance

• Guest laundry
• Collect and dispose of garbage and recycling
• Receive, sort and stock inventory
• Maintain accurate inventory logs

● Welcoming & Teamwork

• Collaborate with all members of the Hospitality Center – including community volunteers – to ensure success of the overall operation
• Welcome groups visiting the site

Candidate Requirements: The following requirements are necessary for this position:
● Education: High school diploma or equivalent
● Experience: Minimum one (1) year of full- time work experience
● Knowledge, Skills, Abilities

• Conversationally fluent in Spanish and English, required
• Comfort speaking to and directing crowds
• Demonstrated skill at prompt and professional verbal communication
• Skilled at working in a team-oriented collaborative environment
• Strong initiative
• Flexible; ability to adjust to changing circumstances

● Additional

• Ability to pass a comprehensive background check
• Current driver’s license and reliable transportation
• Completed COVID-19 vaccination and booster

● Ability to work comfortably for a faith-based employer, as Border Servant
Corps is a ministry of the Evangelical Lutheran Church in America

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Are you fully-vaccinated (including all eligible booster[s]) for COVID-19?

Language:

• English (Required)
• Spanish (Required)
• any language(s) other than English and/or Spanish (Preferred)

Work Location: In person