Guest Services Assistant

Guest Services Assistant

Shift: Flexible

Columbia Club, a private city club established in 1889, on Monument Circle, offers an opportunity for those seeking to join our dedicated team. With 20,000 square feet of state-of-the-art meeting and event facilities, en-suite guest rooms, and multiple dining rooms, Columbia Club provides a unique and distinguished experience. Complemented by member services and a Health & Wellness Center, the Club embodies excellence in every aspect of city club life.

Job Responsibilities:

· Trains, cross-trains and retrains all front desk personnel.

· Maintains effective relationships and communication with all other departments.

· Monitors master key control procedures.

· Verifies that accurate room status information is maintained and properly communicated to ensure maximum revenue.

· Resolves member and guest problems quickly, efficiently and courteously.

· Upholds the club’s commitment to hospitality.

· Receives information from the previous shift and passes on pertinent information to the incoming shift.

· Ensures that all check-cashing and credit policies are followed.

· In the absence of the concierge provides concierge-type services to guests.

· Handles all hotel and room reservations, cancellations, no-shows and billings.

· Expedites member and guest check-ins and departures.

· Informs housekeeping and engineering departments as problems arise.

· Works front desk daily while supervising staff.

· Performs other appropriate tasks assigned by the Guest Services manager.

Qualifications:

Work Experience:

· High School diploma or general equivalence diploma (G.E.D.)

Compensation:

We offer competitive hourly rates and outstanding benefits, including health insurance (available after 60 days), 401K (with a 4% match after six months), paid time off (PTO), educational opportunities, the potential for career advancement, and a positive work environment centered around teamwork, professionalism, learning, and excellence.

Overtime and Job Requirements:

· Must be available and willing to work a flexible schedule

· Must be available to work some weekends and holidays

· Overtime is required on an as-needed basis

Reports to: Guest Services Manager