Guest Services Ambassador

Description:

Whether you’re a patient, family member or visitor, the moment you enter Strong Memorial Hospital you’re surrounded by staff who care about your comfort. Serves as a problem solver, advocate and liaison for patients. Our Ambassadors are also a convenient source for general information. Do you have excellent customer service skills? Are you a strong Communicator with keen interpersonal skills? Are you apeople person with strong problem-solving skills? We have the role for you!

Our work is focused on:

Meeting and greeting patients, families, visitors and staff members.

• Providing helpful directions to any URMC patient service within Strong, the URMC campus or URMC off-site locations.
• General duties include assisting patients and visitors, patient information, wayfinding, transporting outpatients and visitors, maintaining cleanliness of areas and various other duties as assigned.
• Exemplifying ICARE values as the first impression of URMC, Ambassadors function as the main resource for patient and visitor information and assistance within the Medical Center and Clinton Crossings Building D.

The desired candidate will have:

• A high school diploma
• Two – three years of front facing customer service (or an equivalent combination of experience and education)
• Ability to communicate effectively with a diverse population and work through interactions where barriers to communication are present
• Must be able to handle highly stressful and emotional situations professionally and respectfully
• Ability to handle sensitive patient information in accordance with HIPAA standards

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better.

In support of our values and those of our society, the University is committed to non-discriminate on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

Start your inspired journey today!

Schedule: Sa/Su ED 7a-330p, M. Th, F 1030a-6p

Apply online: Careers at the University of Rochester: Apply online at https://rochester.edu/working/hr/jobs/ (Search:249104). The University of Rochester is an equal opportunity employer.

Work Remotely: No

Job Types: Full-time, Part-time

Pay: $16.49 - $23.08 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekends as needed

Ability to commute/relocate:

• Rochester, NY 14642: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: In person