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Form of work/ Competitive perks & wages
/ Referral and end-of-season bonus available
/ FREE staff housing
/ Access to iconic National Park experiences
/ Fun staff events and parties
/ Industry discounts
/ Training to help your career grow
Deep down, our mission and values make us who we are as a team. This is what we strive for in all of the connections we create for our guests and for each other.
This is a remote, boat-in position located in Kenai Fjords National Park. Due to this, all positions at KFWL require assisting in other departments.
Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Kenai Fjords Wilderness Lodge. The Lodge is on Fox Island, deep in Kenai Fjords National Park, that is only be accessed via watercraft. Due to the remote nature of our location, our staff must work collaboratively across departments and embrace the opportunity to provide our guests an unparalleled experience by filling in where business needs dictate. As Guest Service Agent, you will be a team member that wears many hats. This role largely assists with housekeeping of shared public areas, luggage handling, gift shop and general maintenance of the facilities. You will have a range of duties and responsibilities to include:
- Be knowledgeable of daily functions or activities occurring at the Lodge and in area to answer guests’ questions
- Familiarize guests with local activities and lodge services
- Works closely and facilitates information to the Chefs and kitchen crew to assure that guest needs and information are communicated effectively
- Ensure sure that island laundry is transported to the boats and possessed for cleaning
- Ensure that clean island laundry is put away and organized properly
- Keep work areas clean, neat, and organized, including the main housekeeping facilities
- Attend staff meetings and safety meetings
- Inform Supervisor of any additional needs to carry out duties
- Pass on any important information to the KFT Front Desk and to the KFWL manager on duty
- Conduct food and beverage service including setting and preparing the day lodge dining room, setting the buffet line and cleaning up after the meal
- Participate in island cleaning routines to include cleaning guest cabins, clearing tables, washing dishes, tending trash, sweeping, washing windows and cleaning restrooms
- Participate in the provisioning of the island to include loading/unloading supply vessels, conducting inventories, and properly storing items from food to guest luggage
/Be flexible and available to work a variety of shifts including days, evenings, weekends and possibly some holidays
/Be comfortable working on your feet for extended periods of time in both indoor and outdoor environments
/Some experience working in the tourism/hospitality industry a plus
/Housekeeping or commercial laundry experience a plus
/Strong commitment to working on a team
/Ability to be resourceful, flexible and adaptable – go with the flow
/ Ability to organize and prioritize multiple tasks in a fast-paced environment
/ Have solid communication skills, attention to detail and focus on quality
/ Have an excellent hospitality mindset and both internal and external guest service skills
/ Keep a focus on safety and safe operations
/ Desire to embrace remote living with a small tight knit community of coworkers in shared spaces and common rooms with mutual respect and consideration
/ TAPs (Training for Alcohol Professionals) card from the state of Alaska. This can be obtained onsite.
/ Alaska Food Worker Card. This can be obtained onsite.
/ CPR, First Aid and AED
We wake up every day to greet glaciers, mountain peaks and pristine lakes. At Pursuit, we live the dream. We’re
united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team
members and guests create inspiring memories they will share with their friends and families for years to come.
It’s all about sharing our amazing destinations.
COVID-19:Safety first is our number one core value. We strive to maintain a safe and healthy environment for our guests and staff. Pursuit follows all CDC guidelines and practices social distancing and other CDC protocols. We strongly encourage all staff to get vaccinated prior to arrival.
