Guest Service Manager

The Courtyard by Marriott Columbus/ OSU located in the rejuvenated Grandview Yard, is seeking an experienced Food & Beverage/Guest Service Managerto join our team.

The Guest Service Manager is responsible for the Food and Beverage Operations of the Bistro, in addition to Supporting the efforts of our Front Desk and Guest Service Operations. This manager supports our team in all aspects of operations including guest and associate satisfaction, working in the operation of the Bistro and Front Desk, hiring and training associates, ensuring quality standards are met, supervising staff, and applying relevant management principles to assure that the wants and needs of guests are consistently met and exceeded.

Primary Responsibilities:

• • Manage the day to day operations of the Bistro, Front Desk, and assists in the daily operations of all departments including rooms, front desk operations, maintenance, and housekeeping at the Courtyard by Marriott Columbus OSU.

  • Provide effective orientation and training for new team members and professional development activities for experienced team members.

  • Oversees hotel operations to ensure a safe, comfortable environment for guests to enjoy and where associates can excel.

  • Provides supervision to the entire Hotel staff as well as making policies and developing plans for work programs.

  • Inspect locations to ensure all safety, sanitation, preventive maintenance and other standards are consistently met.

  • Ensure standards operating procedures for revenue and cost control are in place and consistently utilized.

  • Assist in planning of external/internal marketing and sales promotion activities for the food and beverage department.

  • Interact with both internal and external customers/guests.

  • Ability to manage different aspects of the operations such as food standards, costs, scheduling, safety, etc.

  • Develop and organize work schedules, shipments, cleaning schedules etc.

  • Manage employee conflict and guest concerns.

  • Ensure consistent brand service standards are delivered in every area.

  • Evaluate levels of guest satisfaction with a focus on continuous improvement.

  • Be aware of trends and propose ideas to build the range and quality of food and beverage within the hotel.

  • Optimize sales and contain costs, identifying any areas for action.

  • Set achievable budgets and other short- and long-term functional goals.

  • Provide effective leadership to the food and beverage teams to ensure targets are met and complete monthly inventory.

  Physical Requirements:

  These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position

  1. Associate must be able to sit in the same position for up to 8 hours a day consecutively

  2. Associate may have to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl

  3. Associate is often required to sit and use his or her hands and fingers, to handle or feel

  4. Vision abilities required by this job include close vision

  5. Associate must talk and hear

  Travel

  Local and regional travel is required resulting in overnight trips. This position requires the successful candidate to have a valid Driver’s license. The successful candidate would have to provide proof that s/he has a valid driver’s license upon being hired.

  Qualifications, Education, Experience, Skills, and Abilities:

  • College degree preferred

  • Minimum of 1-2 years Supervisory experience required, preferably in a hotel capacity

  • Previous experience in a hotel or restaurant customer service role preferred

  • Strong organization and presentation skills

  • Must be able to work independently and simultaneously manage multiple tasks

  • Must be outgoing and a proven self-starter

  • Weekends and Holidays may be required as business needs warrant

The Courtyard Marriott Columbus OSU is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.