Guest Service Agent Shift Leader

Are you looking for a rewarding career that can take you to new levels of success? Do you have a passion for providing exceptional customer service? If so, then we have the perfect job for you!  Our team is currently seeking a detail-oriented and reliable Guest Service Agent Shift Leader to join our team. As a Shift Leader, you will be responsible for overseeing the daily operations of the front desk within our residence halls and ensuring a seamless guest experience from the moment they arrive on campus till the day leave.  We encourage you to join our team and apply for this exciting opportunity today!

RESPONSIBILITIES OF A LEAD GUEST SERVICE AGENT

As a Shift Leader, you will coordinate and execute administrative and operational tasks to ensure that our guests have a seamless length of stay from check-in to check-out. Here are some of the key responsibilities you can expect in this role:

• Process Reservations (arrival/departure)

As a Shift Leader, you will oversee room assignment processing, room preparation, and check-outs to ensure timely room turnaround times without sacrificing quality of service. As guests arrive, you will process and update reservations; prepare registration cards and key packets; and complete reports timely.  As they leave, you will calculate folios; collect payment, and balance cash drawer(s) accurately.

• Assist with General Maintenance Issues

Another key responsibility will be to assist our Facilities team with general maintenance concerns by following up on IMPAK work requests and ensuring repairs are completed satisfactory. You will coordinate cleaning and pest control services, refrigerator cleaning, and monitor common storage and kitchen areas including space assignment, key issuance, inspections, item removals, and room accessibility.

• Provide Exceptional Customer Service

All Shift Leaders ensure that our guests receive exceptional customer service by answering telephone calls, responding to emails, and addressing concerns and complaints in a timely and professional manner.  They interact with empathy by going above and beyond to exceed their expectations, anticipating their needs, and providing personalized service that makes them feel valued and appreciated.

QUALIFICATIONS AND SKILLS NEEDED FOR THE ROLE

To be considered for the role of a Guest Service Agent Shift Leader, you will need to have the following qualifications and skills:

• Previous Work Experience

You will need to have a minimum of two years of hospitality, customer service, or other-related work experience that includes working closely with an adult population of various ages, ethnic and professional backgrounds, and personalities. Experience should also reflect a strong understanding of Guest Service, intermediate to advanced computer skills, and the ability to lead a small team of employees.

• Excellent Communication Skills

You will need to have excellent communication skills, both verbal and written. You will need to be able to communicate effectively with guests and team members and be able to provide clear and concise instructions in a professional manner.

• Attention to Detail

You will need to have a keen eye for detail, with the ability to spot issues and take corrective action before they become bigger problems. 

SALARY AND BENEFITS OF WORKING AT THE EAST-WEST CENTER

When you join our team as a Guest Service Agent Shift Leader, you will have the opportunity to work for a company that values its employees and provides a supportive work environment. Here are some of the benefits you can expect:

• Competitive Salary and Benefits

The pay rate for this position starts at $21.53 per hour with an attractive benefits package that includes health insurance, retirement savings with a generous company match, and paid time off.

• Career Growth Opportunities

We believe in investing in our employees and providing opportunities for career growth and development. As a Lead Guest Service Agent, you will have the opportunity to take on additional responsibilities and advance your career within our organization.

• Supportive Work Environment

We believe in fostering a supportive work environment where our employees feel valued and appreciated. We encourage open communication and collaboration and provide the tools and resources our employees need to succeed.

HOW TO APPLY

If you're interested in applying for the Guest Service Agent Shift Leader position, please submit an electronic application at APPLY FOR THIS JOB NOW so that you can be immediately considered. Here are some tips to help you prepare you for our job application process:

• Tailor Your Resume and Write a Compelling Cover Letter

Make sure that your resume is tailored to the specific requirements of the job. Highlight your relevant experience and skills, and provide examples of how you have demonstrated leadership in your previous roles. Your cover letter should be tailored to the job and provide a clear and concise summary of your qualifications and experience. Explain why you are interested in the role and how you can contribute to our team. Our initial assessment will be based on the information you submit in your application.

• Be Prepared for the Interview

If you are invited for an interview, make sure that you are well prepared. Research our company and its role and be prepared to answer questions about your experience and qualifications.

• Provide Three Professional References

Ensure that your references can attest to your skills, worth ethic and integrity. What these people reveal about you — both in terms of what they do and don’t say — can make a difference in whether you’ll be hired. So, it’s extremely important that you choose wisely when deciding who to use as a reference.

The East-West Center is a premier institution in the Indo-Pacific to convene, develop, and equip a network of leaders to solve challenges of common concern. Founded in 1960, the Center has been a leader in promoting understanding and cooperation between the United States and the Indo-Pacific region through its innovative programs and research initiatives.

The Center is dedicated to creating respectful and inclusive programming that values innovation and growth through collaborations across the organization and the region. With its cutting-edge research, educational programs, and vibrant community, the East-West Center has become a hub of academic excellence and cultural exchange. Whether you are a student, researcher, or simply someone interested in making a difference for peoples and communities throughout Asia, the Pacific and the US, the East-West Center is the perfect place to explore and discover new perspectives.

As required under Title IX, the East-West Center does not discriminate on the basis of sex in the educational programs or activities it operates, including admissions and employment. This is a full-time position.