Guest Service Agent - Ft/Pt - St Cloud West

The Country Inn & Suites West in St Cloud, MN is seeking an experienced hotel operations professional to join their team as the FT/PTGuest Service Agent. The Guest Service Agent's primary responsibility is to assist the General Manager in achieving the hotel’s long-range profit and revenue goals by directing the operations of the hotel. This position is responsible for ensuring hotel consistency in quality of standards, as well as the delivery of outstanding Guest Service and the effective operations primarily of the front desk. The Guest Service Manager is also responsible for selecting, training, evaluating, developing and motivating the front desk associates.

This is a FT/PT, hourly position day shift weekend hours. We offer a flexible schedule and benefits to full-time employees.

Time Off Benefits (Paid Holidays, PTO and Sick Time)
Employee discounts

SKILLS & KNOWLEDGE:
Must have the ability to provide professional and courteous Guest Service.
Must have good time management skills and the ability to work with minimal supervision.
Must have good organizational skills, the ability to multitask and strong attention to detail.
Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing. Must have demonstrated business communication skills.
Must have the ability to maintain a positive and professional attitude when handling guest and associate situations and problem resolution.
Must have a working knowledge of computers and basic math skills.
High school diploma or equivalent required; associate degree preferred.
A minimum of 1-2 years of previous hotel front desk or customer service experience required.

Candidates offered employment must submit to a background check and drug test.

We are an E-Verify participating employer.

EOE M/F/Vet/Disability

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person