Guest Service Agent

Job Description: Guest Service Agent

Duties:
- Greet and welcome guests in a friendly and professional manner
- Provide exceptional customer service to ensure guest satisfaction
- Assist guests with check-in and check-out procedures
- Answer phone calls and respond to guest inquiries
- Handle guest complaints or concerns with empathy and problem-solving skills
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure smooth operations
- Maintain a clean and organized front desk area

Requirements:
- Previous experience in a customer service role is preferred

-MUST BE ABLE TO WORK MORNING SHIFT, EVENING SHIFT AND WEEKENDS
- Excellent communication and interpersonal skills
- Proficient in using phone systems and computer software
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and organizational skills
- Ability to work independently as well as part of a team
- Flexibility to work varying shifts, including weekends and holidays

Join our team as a Guest Service Agent and be part of creating memorable experiences for our guests. As a key member of our front desk team, you will play a crucial role in providing exceptional Guest Service and ensuring their stay is comfortable and enjoyable.

We offer competitive pay, opportunities for career growth, and a positive work environment. Apply today to join our team of dedicated professionals!

Please note that only qualified candidates will be contacted for an interview.

Job Type: Full-time

Pay: From $13.00 per hour

Expected hours: 32 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays

Work setting:

• In-person

Work Location: In person