Guest Service Agent

Tru by Hilton Richmond, Kentucky Hotel Front Desk Agent

Above Average Pay

7am-3pm

To serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

· Perform all check-in and check-out tasks

· Manage online and phone reservations

· Inform customers about payment methods and verify their credit card data

· Register guests collecting necessary information (like contact details and exact dates of their stay)

· Welcome guests upon their arrival and assign rooms

· Provide information about our hotel, available rooms, rates and amenities

· Respond to clients’ complaints in a timely and professional manner

· Communicate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

· Confirm group reservations and arrange personalized services for VIP customers and event attendees

· Upsell additional facilities and services, when appropriate

· Maintain updated records of bookings and payments

Skills

· Work experience as a Hotel Front Desk Agent, Receptionist or similar role

· Customer service attitude

· Excellent communication and organizational skills

Job Types: Full-time, Part-time

Schedule:

• 8 hour shift
• Monday to Friday
• Morning shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person