Guest Service Agent

We are the Hampton Inn by Hilton in Ashland City and looking for talented individuals to join our Guest Service team starting at the beginning of January 2024. If you are interested, please apply and join the amazing team for the Hampton Inn Ashland City!

Guest Service Representative Job Description

The Guest Service Representative works under the direction of the Front Desk Manager or General Manager. His or her responsibilities include performing daily checklist activities, checking in and out guests, providing optimum Guest Service & satisfaction, showing individual effectiveness, and sales through on-site or
telephone reservations.

Primary Responsibilities
 Reviews all arrivals and ensures that proper CRM procedures are followed for room assignments
 Checks in and out guests of the hotel and ensures their method of payment and final bills are
correct
 Making reservations on the phone or in person using the hotels reservation flow chart
 Gives directions and general information to the guest about the local area
 Takes in and gives out cash from a cash drawer that is balanced after each shift
 Follows proper internal controls established by the Front Desk Manager and General Manager
 Responds promptly to any guests inquires or complaints
 Offer alternate solution if guest demand cannot be met
 Shows personal control in front of guests by maintaining positive attitude, staying calm & patient,
avoiding use of negative language, and never displaying anger
 Take initiative to speak to a guest first
 Acknowledges every guest with eye contact & a smile or greeting
 Other duties as assigned them to

Physical Requirements
 Walking and standing throughout shift (approximately 8 hours)
 Use of keyboard and telephone
 Some bending, lifting and carrying
 Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Why are you a good candidate for the Hampton Inn Ashland City Guest Service position?
• This position can be fulltime or parttime. What hours and days are you available to work?
• This position does require weekend availability. Are you available on weekends?

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person