- Paid time off
- Health, vision, and dental insurance
- Hourly pay, commission, and great bonus programs based on performance
- Discounts on services and all retail products
- Unlimited opportunity for growth
- Working in a fun, creative and team-oriented environment
- Effectively communicates with guests in-person, over the phone and via email in an upbeat and professional manner.
- Ability to listen to customers' needs and feedback while taking appropriate action to satisfy the customer and escalating as needed.
- Asks questions and engages with customers to identify their needs and offer products and services at every interaction.
- Sell wellness package memberships to Massage Envy guests at a close rate of 25% (1 out of 4 guests).
- Understand customers' needs and fully understand our services (massage, enhancements, facials, stretch) to be able to cross-sell service and properly sell guest treatment plans and products.
- Present and sell at-home-care routines based on service provider recommendations.
- Meets and exceeds daily, monthly and quarterly goals.
- Ability to monitors customer satisfaction levels and resolving issues as they arise, referring customers to leadership when needed.
- Work with the team to take on and complete tasks throughout the day.
- Focused on maintaining the clinic for a great guest experience.
- Work in a high volume, fast paced environment.
- Book appointments to achieve maximum scheduling efficiency.
- Maintain client files and proactively communicate client wants and needs to service providers.
- You believe in wellness, love being an ambassador and encourage teamwork to drive an outstanding experience for our team, members, and guests.
- You work cohesively with others in creating fun in a fast-paced environment.
- Available to work weekends (Saturday, Sunday or both!).
- Willing to work a minimum of 20 hours/week.
- A positive, friendly, upbeat and personable demeanor.
- Strong communicator who wants to encourage teamwork and fun.
- Open to feedback and learning.
- Thinks like a leader with an ability to work independently with limited supervision.
- Takes pride in being the best to help the team exceed center and individual goals.
- Loves making customers happy.
- A professional appearance at all times.
- A strong desire to work with others and engage new associates with energy and enthusiasm for our company.
- Computer, phone and point of sale experience required.
- Prior sales experience or a strong desire and willingness to learn.
- Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location.
Salary: $17-21/ hour