Massage Envy Rancho San Diego
- Uncapped Monthly Bonus Potential
- Medical, Dental, and Vision Insurance
- Tiered Paid Time Off - up to 3 weeks per year
- Complimentary membership, services, and discounts
- Employee Assistance Program
- Continuous training and coaching on sales and customer service that will help you anywhere your career takes you
- Opportunities for driven, goal focused, and exceptional service professionals to advance quickly into local and national leadership and field support roles
- Fast growing company with national brand recognition working to drive an inclusive community and family atmosphere
Responsibilities:
- Sell wellness package memberships to Massage Envy guests
- Recommend upgrades to client and guest treatment plans such as aromatherapy
- Inform guests of additional services such as facials or stretching
- Encourage home-care retail purchases based on service provider recommendations
- Greet guests and members as they enter the clinic
- Efficiently and effectively check members in and out for appointments
- Answer phones and proactively reach out to clients to book appointments and collect payments
- Resolve customer issues through empathy, active listening and creative problem solving
- Book appointments to achieve maximum scheduling efficiency
- Maintain client files and proactively communicate client wants and needs to service providers
- Clean and disinfect common areas as needed
- Completes all other duties assigned by management
- Resolve customer issues through empathy, active listening and creative problem solving consistent with company culture as well as standards, practices, policies, and procedures