Guest Relations Representative

Maintains a presence in the Main Admit lobby ensuring that all guests who enter receive personal service and are directed to their destinations. Promotes a positive Guest relations environment as defined by the OGHS service standards. Ensures HIPAA compliance with hospital visitor policy and protection of patient health information.

Essential Duties & Responsibilities:

• Greets patients and receives hospital guests, ascertains their needs and appropriately directs visitors and callers.
• Directs Same Day Surgery patients to appropriate nursing unit.
• Monitors waiting areas to assist when needed
• Transports patients to and from the different departments in hospital
• Responds to concerns and reasonable requests from patients and family members and directs them to appropriate personnel
• Provides patient with responsible request for non-medical needs.
• Effective in resolving patient problems in a timely manner.
• Does well at discerning legitimate and serious patient problems and consulting management staff and/or administration
• Greets all patients promptly and courteously.
• Effective in resolving patient problems in a timely manner.
• Operates and maintains Admissions front desk when needed.
• Annotates fax central during low patient volume times.
• Gathers wheelchairs throughout the hospital throughout the day to ensure patients can be accommodated accordingly if needed.

Education: High School Diploma/GED required.

Experience: Customer service experience required.