Guest Relations - Part Time

Senara Health and Spa is a multi-disciplinary health center offering conventional and complementary medicine, chiropractic, acupuncture, physical therapy, weight loss, anti-aging treatments and a full service medical & day spa.

The Front Desk / Guest Relations staff serves Senara Health & Spa Guests by coordinating and communicating the appointment schedule, directing guests to appointments, collecting monies, entering charges, and assisting the Director of Operations. Our Guest Relations staff are the “face” of Senara. We are seeking a Guest Relations professional who can wow our guests with exceptional customer service with the ability to multitask efficiently and thrive in a fast-paced environment.

Front Desk / Guest Relations Job Duties:

• Helps customers by scheduling appointments, providing information; answering questions; obtaining merchandise requested; completing payment transactions; reviewing treatment and payment plans
• Answers phones and schedules guests for both medical and spa appointments.
• Delivers exceptional service to all guests.
• Demonstrates a thorough understanding of Senara’s wide range of service and product offerings.
• Promotes sales by demonstrating merchandise and products to customers.
• Maintains a safe and clean office environment by completing daily maintenance tasks throughout the space.
• Contributes to team effort by accomplishing related results as needed.
• Attend monthly and weekly training sessions as requested.
• Assists the Director of Operations and other staff as needed in on-going projects and services.

Guest Relations Skills and Qualifications:

• Previous Customer Service & Supervisor experience required
• Proficiency with computers and software programs
• Previous experience in a chiropractic office, med spa and/or medical facility a plus
• Strong communication and interpersonal skills
• Experience with Product Sales
• Ability to work in a fast-paced environment
• Must be able to multi-task efficiently
• Must be available to work till at least 7:30 one to two nights a week.

Training and benefit options provided.

Senara offers paid, on-the-job training to all employees to learn our services and astonish our guests.

Interested candidates may apply by visiting our website at: https://experiencesenara.com/careers/

If you have any questions before submitting your application and CV, simply call us at 309-693-9600.

Work Remotely

• No

Job Type: Part-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Are you available to come in at 7:45 am and or stay until 7:30 pm. We are looking for candidates with flexible schedule.

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person