Guest Relations Associate

Jax Salon and Spa is dedicated to service by promoting health, self-confidence and beauty. We prefer to use plant and mineral based products and a soft human touch.

We are a full experience AVEDA Concept Salon and Spa. We offer haircuts, colors, styling, and treatments as well as a full spa menu including facials, hair removal, and lash extensions. Over the last thirty years, Jack has carefully formed a knowledgeable and talented team of enthusiastic service providers, creating a strong foundation for JAX to become not only a salon and spa, but also a holistic wellness center.

Currently, our Jax team is seeking a passionate, self-driven Guest Relations Associate who has a passion for learning about AVEDA product and service knowledge. The right candidate must be highly customer service oriented with exceptional verbal and communication skills. Jax Salon & Spa prides itself in delivering 5-star service to each one of our guests. In order to maintain these high expectations, we need someone who is extremely reliable and punctual and also demonstrates efficiency through proper booking. We expect our Guest Relations Associate to work and grow as a team, while also having the ability to work independently.

As a member of the Guest Relations Team at Jax Salon and Spa, you will be responsible for providing excellent customer service through our AVEDA service cycle model.

Responsibilities include (but are not limited to):

• Greeting guests promptly upon arrival and offering them a beverage
• Checking guests in and out
• Answering phones and responding to voicemails and text messages
• Scheduling
• Confirming appointments
• Continuously learn and provide product knowledge
• Meeting sales goals
• Ensure the front of house is fully stocked and presentable
• Opening and closing the salon
• Handling cash and operating a POS system
• Preparing deposits
• Cleaning
• Laundry

Qualifications:

• Preferred 1-2 years of reception or front desk experience
• Bonus for AVEDA experience
• Exceptional interpersonal skills
• A team-player with the drive and passion to succeed

Benefits:

• Continued Education - In house education and AVEDA advanced educations provided
• Generous employee service and product discount
• Paid Sick Leave

Job Type: Part-time

Pay: $15.74 - $18.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Weekends as needed

Work Location: In person